Operations Controller – Scheduler

Position: Operations Controller – Scheduler
Department: Operations
Location: Johannesburg, Gauteng, South Africa
Employment Type: Permanent
Closing Date: 30 September 2024
Reference Number: SER240920-2

Job Context:

Servest (Pty) Ltd, a leading Facilities Management Company, has an exciting opportunity for an Operations Controller – Scheduler. The position is based at the Waterfall Offices within the Cleaning Division, reporting directly to the Operations Director.

Minimum Requirements:

• Relevant Administration Diploma (NQF 5) or at least 3 years of Operational Administration experience.
• Experience in time & attendance management is advantageous.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Accpac (Sage) literacy is mandatory.
• Strong communication skills, both written and verbal, in English.
• Ability to work well within a collaborative, team-oriented environment.
• Valid driver’s license.
• Flexibility in working hours as required.
• Credit check will be conducted as part of the consideration for this role.

Duties & Responsibilities:

Time & Attendance Management:

• Verify the accuracy of daily time and attendance records for both permanent and temporary employees.
• Address discrepancies or issues related to attendance, such as missing clock-ins, incorrect data entry, or employee disputes.
• Generate regular reports on employee attendance, hours worked, and associated costs for management or payroll purposes.
• Verify clocking records and resolve queries, obtaining management approval for adjustments on the Management System (Honeycomb).
• Ensure the accuracy of employee, shift, cost center, and other required fields within the Time and Attendance system.
• Maintain accurate integrated records between the Time and Attendance and financial systems, with the assistance of Payroll and IT.

System Maintenance & Employee Management:

• Ensure timely and accurate enrolment and termination of employees in the Time and Attendance system.
• Liaise with the Time and Attendance vendor (PRP) and IT to investigate and resolve any system irregularities or implement improvements.
• Provide training and support to employees and management on using the Time and Attendance system, devices, and policies.
• Assist employees and management with investigating and resolving concerns related to the Time and Attendance system or processes.

Communication & Coordination:

• Coordinate with Operations, Payroll, and HR to ensure smooth communication and resolution of time and attendance matters.
• Maintain clear and effective communication between all relevant stakeholders to ensure the efficient operation of attendance tracking systems.

Additional Requirements:

• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and work under pressure.
• Must demonstrate integrity and professionalism in handling sensitive employee information.

This role offers an excellent opportunity to work in a dynamic environment with room for growth within the company.

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