Receptionist

Job Title: Receptionist – Hotel Experience Only
Location: Not specified

Company Overview:

The Capital Hotels aims to transform the Hospitality Industry into a modern, aspirational sector by fostering a strong staff culture that emphasizes respect, appreciation, and personal growth. Their approach is built on empowering staff to be proactive decision-makers and recognizing talent quickly through promotions, rather than relying on hierarchical management systems. They value staff who exemplify rigor, disciplined thought, and action.

Job Description:

The Receptionist will be responsible for ensuring a seamless guest experience, from check-in to check-out, handling guest accounts, processing transactions, and addressing guest requests. Additional responsibilities include assisting with reservations and managing special requests, all while maintaining professionalism and composure under pressure.

Key Responsibilities:

• Manage guest check-ins and check-outs.
• Maintain and update guest accounts, processing transactions.
• Handle guest requests and special needs during their stay.
• Assist with guest reservations when necessary.
• Maintain confidentiality, treating sensitive information with the highest level of diplomacy.

Minimum Requirements:

• Education: Matric certificate and a hospitality qualification or equivalent.
• Experience: 1-2 years of receptionist experience within a hotel environment.
• Skills:
  • Proficiency in MS Office and a reputable PMS (Protel preferred).
  • Strong problem-solving abilities and the capacity to stay calm under pressure.
  • Ability to work both independently and as part of a team.
  • Exceptional attention to detail, honesty, and trustworthiness.
  • Excellent communication and presentation skills.
  • Ability to lead by example and remain confidential in sensitive situations.

Additional Information:

• Candidates must be willing to work shifts.
• Relocation costs will be at the candidate’s own expense if residing outside the hotel’s location.

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