Sales Support Manager

Sales Support Manager (Call Centre Operations) – Mr Price Money, Durban, KwaZulu-Natal

Are you an experienced Contact Centre Manager with a passion for sales growth, process improvement, and data analysis? Join the dynamic team at Mr Price Money and lead our contact center operations to new heights.

Key Responsibilities:

Sales Forecasting and Incentives:

• Develop and implement accurate sales forecasts, ensuring optimal staffing levels and resources.
• Manage incentive programs and reconcile incentives to drive high performance.
• Stay updated with the latest market trends and advancements to enhance sales performance.

Stakeholder Management:

• Foster and manage relationships with key stakeholders across internal and external teams to drive contact center efficiency and enhance customer satisfaction.

Operations and Systems Management:

• Ensure the commercial viability of project plans and oversee their implementation to maintain business profitability.
• Oversee all contact center systems and tools, ensuring optimal functionality and resource efficiency.
• Implement strategies for continuous process improvement, keeping the contact center agile, efficient, and customer-focused.

Training and Development:

• Lead a team of sales trainers and coaches, analyzing performance to determine training needs.
• Evaluate the effectiveness of training initiatives and ensure skills gaps are addressed to boost sales team performance.

Reporting and Data Analysis:

• Analyze contact center data to identify areas for optimization and process improvements.
• Conduct regular data clean-ups to ensure the accuracy of customer information.
• Review customer feedback and satisfaction scores to drive decisions on process enhancements and sales strategy improvements.

Qualifications:

• Grade 12 with an undergraduate qualification (diploma/degree in Business Management preferred).
• RE1 and RE5 qualifications.
• 5-7 years of experience in contact center management.
• Expertise in sales administration, training, and analytics, with a focus on Insurance, Credit, or Telco products.
• Advanced proficiency in CRM systems, call center management software, and data analysis tools.
• Strong written communication skills with the ability to create reports and presentations.

Why Join Mr Price Money?

• Be part of a forward-thinking team, driving sales growth and innovation in the financial services industry.
• Access extensive career development opportunities in a fast-growing environment.
• Enjoy competitive benefits, including incentives and discounts on merchandise across all Mr Price Group stores.

Apply Now to make an impact as a Sales Support Manager at Mr Price Money and take your career to the next level in call center operations and sales leadership!

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