Job Title: Waitron
Location: Greenpoint, Cape Town, Western Cape, South Africa
Company: ANEW Hotel Green Point
Employment Type: Permanent
Closing Date: 1 November 2024
Reference Number: AHR240902-1
Role Overview:
ANEW Hotel Green Point is seeking a Waitron to provide excellent customer service, take orders, serve food and beverages, and up-sell items. The Waitron will contribute to a positive guest experience by offering friendly, efficient service and having a good knowledge of the menu.
Key Responsibilities:
- Greet customers with a hospitable, friendly attitude as they enter the restaurant.
- Explain menu items, including preparation, ingredients, and presentation.
- Utilize suggestive selling skills to improve customer experience and increase average spend.
- Input orders into the Plus point system.
- Follow company procedures for cash and money handling.
- Re-set and prepare conference venues, ensuring tables are clean and set with decorations, condiments, napkins, and utensils.
- Bid guests farewell and invite them to return to the hotel.
Minimum Requirements:
- Matric (Grade 12) certificate; a hospitality qualification is desirable.
- 1+ years of banqueting waiter experience in a 3- or 4-star hospitality environment.
- Familiarity with Plus point systems and procedures.
- Strong customer service, organization, and attention to detail.
- Excellent communication skills in English; proficiency in IsiZulu is an advantage.
- Must be self-motivated, ambitious, and able to work shifts, nights, and weekends.
This role offers a chance to be part of a dynamic team and provide exceptional service in a fast-paced hospitality setting.
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