Job Title: Safari Administrator
Location: Hluhluwe, KwaZulu-Natal, South Africa
Company: ANEW Hotel Hluhluwe
Employment Type: Permanent
Closing Date: 22 October 2024
Reference Number: AHR240823-1
Role Overview:
ANEW Hotels & Resorts is seeking a Safari Administrator for their property in Hluhluwe, KwaZulu-Natal. This role involves ensuring excellent customer service and hospitality in the Safaris Department while handling guest inquiries, reservations, and maintaining a professional atmosphere.
Key Responsibilities:
- Greet guests entering the Safaris Department and attend to inquiries politely.
- Handle phone inquiries and provide information to guests.
- Make and manage game drive reservations and promptly process cancellations.
- Build strong relationships with guests, ensuring comfort and addressing complaints courteously.
- Maintain clear records of guest bookings, billings, and reservations for future reference.
- Report any maintenance or appliance issues to the manager for timely repairs to ensure guest satisfaction.
Minimum Requirements:
- 1+ years of experience in the hospitality industry, particularly in 3- and 4-star properties.
- Standards-oriented with strong customer service skills.
- Disciplined, organized, detail-oriented, and deadline-driven.
- Excellent communication skills in English; IsiZulu proficiency is an advantage.
- Self-motivated, ambitious, and capable of working shifts and weekends.
This position is ideal for someone seeking a unique opportunity away from city life, looking to contribute to the growth of a committed team in a dynamic safari setting.
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