Shopper & Driver Supervisor

Job Title: Shopper & Driver Supervisor
Company: OneCart (Pty) Ltd
Location: Cavendish, Cape Town, Western Cape
Employment Type: Contract (6 FTC)
Posted: 22 August 2024
Closing Date: 30 September 2024

Job Purpose:
The Shopper & Driver Supervisor will effectively coach and lead a team to achieve agreed goals, develop team performance, and demonstrate desired skills and work ethic. This role involves daily management of operations, problem-solving, and ensuring exceptional service delivery.

Key Responsibilities:

• Lead and supervise a team of Shoppers and Drivers to ensure flawless daily service delivery.
• Conduct spot checks on uniforms, orders, attendance, and adherence to processes.
• Troubleshoot operational issues with an analytical, problem-solving mindset.
• Provide logistics insight to ensure best practices and protocols.
• Manage team performance to achieve KPIs related to on-time fulfillment and report on performance regularly.
• Train and develop Shoppers, ensuring consistent application of procedures.
• Allocate schedules and manage store orders effectively.
• Conduct staff meetings to improve motivation and communication.
• Facilitate training and coaching for staff to enhance service delivery.
• Manage and resolve staff and customer queries efficiently.
• Handle escalated customer complaints and provide feedback to the Area Manager.
• Identify training needs and initiate training for staff improvement.
• Provide weekly performance feedback and ensure accuracy in reporting.

Staff Management:

• Ensure proper scheduling and management of store orders.
• Facilitate training, staff motivation, and effective communication.
• Monitor attendance and performance, addressing any issues promptly.

Complaints Management:

• Address shopper and driver queries.
• Resolve escalated customer complaints and report unresolved queries.
• Anticipate potential problems and take preventative action.

Qualifications and Requirements:

• Eligible to work in South Africa.
• Valid South African driver’s license or Professional Driving Permit (PrDP).
• Clean driving record.
• Own vehicle or motorbike (with registration documents).
• Access to a recent smartphone (iPhone 5 / Android 4.4 or newer).
• 2-3 years of experience in a Team Leader role.

Competencies and Skills:

• Attention to detail, time management, and conflict resolution skills.
• Professional communication skills, both verbal and written.
• Strong planning, organizing, and interpersonal skills.
• Ability to build and maintain relationships, work independently, and handle pressure.
• High emotional intelligence, assertiveness, and action-oriented mindset.

Working Conditions:

• Includes evening, weekend, and public holiday shifts.
• Must maintain a professional appearance and adhere to dress code standards.

Why Apply?
This role is ideal for a proactive, motivated individual with strong leadership skills and a passion for customer service. Join OneCart and lead a dynamic team towards operational excellence!

 

apply here