Store Manager

Job Title: Store Manager – Clicks The Leaping Frog
Location: Fourways, South Africa
Company: Clicks
Job Type: Permanent
Apply By: 3 September 2024
Industry: Wholesale & Retail Trade
Remuneration: Market Related
Employment Equity: Yes

Job Summary:
Clicks is seeking a Store Manager for their Leaping Frog branch in Fourways. The role involves leading the store operations team to achieve sales, profit, and compliance targets, thereby providing a competitive advantage for the brand.

Key Responsibilities:

• Achieve store financial performance by driving sales, tracking targets, and executing sales plans.
• Manage all operational activities, including expenses, stock management, shrinkage, housekeeping, and administration.
• Ensure effective in-store visual merchandising aligned with brand standards.
• Lead and develop employees to build capacity for current and future business needs.
• Schedule staff in accordance with the Group’s labour policy to ensure full and appropriate staffing.
• Efficiently manage administrative responsibilities, including time and attendance records.
• Execute customer service initiatives to enhance customer experience and loyalty.
• Build and maintain relationships with stakeholders such as centre managers, suppliers, and distribution centres.
• Monitor customer trends and competitor activity to identify and capitalize on opportunities.
• Foster cohesion between store operations, pharmacy, and clinic teams.
• Promote a high-performance business culture that values employee engagement and customer satisfaction.
• Support Clicks’ vision to be the leading health and beauty retailer.

Knowledge and Skills:

• Understanding of financial management principles.
• Strong retail/FMCG background with merchandising and promotions knowledge.
• Familiarity with stock, cost, risk, and compliance management procedures.
• Expertise in customer service excellence.
• Knowledge of labour legislation and IR practices.
• Proficient in competency-based interviewing.
• Strong managerial, planning, and problem-solving skills.
• Results-driven with a strong customer orientation and financial acumen.
• Computer literacy and good communication skills.

Competencies:

• Essential: Leading and Supervising, Planning and Organising, Delivering Results, and Meeting Customer Expectations.
• Desirable: Entrepreneurial Thinking, Decision Making, Working with People, and Coping with Setbacks.

Minimum Requirements:

Experience:

• At least 5 years’ experience in a store management role in a retail/FMCG environment with a turnover of R50 million or more.
• Extensive experience managing a large and diverse workforce.
• Financial management experience, including budgets and profit and loss statements.

Education:

• Essential: Grade 12 with at least 50% in Maths and English.
• Essential: B. Degree or Diploma in retail, finance management, pharmacy, or a related field for external applicants.

For more information and career opportunities, please visit the Clicks

 

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