Sales Consultant

1. Job Title: 1Life Associate Brand – Branch Sales Consultant
   Company: 1Life Insurance
   Location: Western Cape, South Africa
   Job Type: Contract
   Positions Available: 1
   Reference Number: FB00001B

Company Overview:
1Life Insurance is dedicated to transforming the South African life insurance industry by making it more customer-focused, educational, and service-oriented. As a wholly owned subsidiary of Clientele Limited, 1Life aims to improve the lives of its customers and staff through innovation and quality service.

Job Purpose:
The Mass Market Tied Agent is responsible for sales and servicing of funeral products to clients within the mass market segment, focusing on identifying and creating sales opportunities, building client relationships, and delivering excellent customer service.

Key Responsibilities:

1. Sales Opportunities Creation:
   • Develop a personal network within the sales territory.
   • Represent the organization at industry events to source referrals and promote 1Life.
2. Sell Customer Propositions:
   • Identify products/services that best meet customer needs.
   • Explain product features and encourage customers to purchase.
3. Customer Prospecting:
   • Guide customers through product features that directly address their needs.
4. Customer Relationships Development:
   • Implement customer contact plans to communicate product launches and engage potential customers.
   • Act as the first point of contact for queries and complaints, ensuring appropriate responses.
5. Client & Customer Management:
   • Manage key client relationships to maintain satisfaction, retention, and loyalty.
6. Performance Management:
   • Set and pursue personal objectives and use performance management systems to improve results.
7. Client Document Management:
   • Create and ensure compliance with company-wide document management systems.
8. Operational Compliance:
   • Understand and adhere to company policies, procedures, and regulatory standards.
9. Personal Capability Building:
   • Participate in training, ongoing education, and industry events to enhance skills and stay updated on industry best practices.

Behavioral Competencies:

• Drives Results: Achieves outstanding outcomes and sets bold performance goals.
• Communicates Effectively: Adapts communication style to suit different audiences and confirms understanding.
• Persuades: Uses strong logic and evidence to gain support, finding creative solutions.
• Instills Trust: Demonstrates honesty, integrity, and reliability in all interactions.
• Ensures Accountability: Takes on challenges and consistently delivers on commitments.
• Customer Focus: Builds strong relationships and aligns processes to meet customer needs.
• Being Resilient: Maintains composure in adversity and uses challenges as growth opportunities.
• Interpersonal Savvy: Relates well to diverse groups, showing tact and sensitivity.
• Plans and Aligns: Prioritizes work to meet commitments aligned with organizational goals.
• Action Oriented: Takes decisive action to resolve issues quickly and pursues new opportunities.
• Manages Conflict: Approaches conflicts positively, delivering viewpoints candidly and sensitively.
• Builds Networks: Uses formal and informal networks to gain insights and support.
• Business Insight: Applies industry knowledge to advance the organization’s goals.
• Self-Development: Actively seeks opportunities for growth and development.

Skills:

• Computer Skills: Proficient in MS Office and other standard software packages.
• Product Knowledge: Expert in funeral product offerings and sales strategies.
• Communication Skills: Clear and effective verbal and written communication skills.
• Action Planning: Develops appropriate plans and performs actions based on business needs.
• Customer Service Delivery: Consistently meets high customer service standards.

Job Requirements:

• Education:
  • Matric / Grade 12 or SAQA Accredited Equivalent (Essential).
  • RE5 qualification (Advantageous).
• Experience:
  • 2+ years of sales experience (face-to-face) in a corporate setting (Essential).

Additional Information:
Applicants must provide certified evidence of their qualifications to meet the required NQF level at the time of application. Compliance with the Financial Sector Conduct Authority (FSCA) requirements, including FAIS recognized qualifications, regulatory examinations, and CPD according to DOFA, is mandatory.

This role offers the chance to engage directly with customers in the mass market, drive sales, and build valuable networks within the insurance industry.

 

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