Store Manager

Job Title: Store Manager
Location: Pomeroy, KZN, South Africa
Division: OPS 4 DIV 24 – POMEROY

About the Job:
The Store Manager is responsible for protecting and growing profitable market share within a store according to company strategy. This involves strategic management, customer service, asset control, human resource management, and maintaining trading standards.

Requirements:

• Grade 12 with at least 3 years of related retail management experience or 5 years of related retail management experience.
• Valid driver’s license and own transport.
• Well-developed business acumen and strong leadership skills.
• Strong administrative and human resource management skills.
• Basic computer literacy.
• Sound knowledge of Health and Safety (OHSA) and relevant legislation.

Key Responsibilities:

1. Strategic Management
   • Develop and manage the Store Business Plan in alignment with company strategy and divisional goals.
2. Grow and Protect Profitable Market Share
   • Achieve market share growth and promote customer loyalty programs.
   • Proactively create action plans to maintain market position against competitors.
3. Customer Service
   • Implement and monitor the customer service strategy, ensuring reliable delivery and exceptional service standards.
   • Manage staff scheduling to optimize customer experience.
4. Asset Control – Stock
   • Manage stock orders, control shrinkage, and oversee the stock-taking process.
   • Control stock movement including customer returns, damages, and slow-moving items.
5. Asset Control – Cash
   • Manage store finances, including debtors, petty cash, daily banking, and cash discrepancies.
6. Asset Control – Fixed Assets
   • Maintain store assets, including racking, signage, IT equipment, and safety items listed on the asset register.
7. Human Resource Management
   • Oversee recruitment, training, and development of employees.
   • Ensure succession planning, manage manpower requirements, and maintain open communication with the Employee Forum.
   • Manage employee relations and performance management according to company standards.
8. Store Safety (OHSA) Standards
   • Manage safety compliance according to local OHSA standards.
   • Appoint safety and first aid representatives, conduct safety checks, and manage incident reporting.
9. Store Trading Standards
   • Maintain housekeeping, merchandising, and yard standards.
   • Ensure that the store is ready for business daily.
10. Profitability
    • Manage the store according to financial benchmarks and budgets.
11. CB Way Compliance
    • Ensure adherence to company standards and implement corrective action plans as necessary.

This role demands strong leadership and business management skills to drive store success through strategic planning, staff management, and excellent customer service.

 

 

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