Field Technician

Job Title: Field Technician
Company: G4S Deposita
Location: Johannesburg, East Rand, South Africa
Salary: Market Related
Job Type: Full Time, Permanent
Posted: 21 Aug 2024
Closing Date: 31 Aug 2024
Reference: G4S/TP/7906265/225919

Job Introduction
G4S Deposita, a renowned Cash Management Company specializing in Smart Solutions for the banking, retail, and wholesale sectors, seeks a Field Technician in Johannesburg East Rand. The role, reporting to the Operations Manager, involves installing, repairing, and maintaining ABMs and docking stations. The ideal candidate will be a self-starter with a strong commitment to company policies, best practices, and sound judgment in achieving organizational goals.

Role Responsibility

1. Effective Management of Installations and Maintenance
   • Complete installations and uninstallations of ABMs.
   • Train customers on new ABM operations.
   • Install and maintain docking stations and ABMs, including new modifications.
2. Effective Management of Operational Excellence
   • Address customer needs promptly and ensure high workmanship standards.
   • Complete SLAs according to business agreements and maintain issued equipment.
   • Collect and manage faulty canisters from the cash center for repairs.
   • Adhere to monthly maintenance schedules per SLA agreements.
   • Accurately log calls in the system for reference, billing, and statistics.
3. Effective Management of Client Retention
   • Ensure customer satisfaction by providing effective training on devices.
4. Effective Management of Customer Service
   • Perform on-site spot fixing and adhere to SLA time limits for technical call-outs.
   • Be available for extended hours as required.
5. Health and Safety
   • Engage in safety plan development and implementation at branch, region, and national levels.
   • Participate in company safety forums, report incidents, and attend safety training programs.
   • Adhere to safety policies, wear protective clothing, and distribute safety information as needed.

The Ideal Candidate

• Qualifications & Technical Experience:
  • Grade 12 / NQF Level 4
  • Valid driver’s license
  • Electrical and technical skills
• Skills and Attributes:
  • Strong customer service skills
  • Ability to handle challenging circumstances
  • Attention to detail
  • Ability to work under pressure

About the Company
Deposita, a leading cash and payments management company, specializes in end-to-end cash, self-service, and payment management solutions tailored to the retail, wholesale, and banking sectors. Through world-class innovation and technology, Deposita aims to enhance efficiency, profitability, and security in cash management. The company provides thorough training and customized operating manuals to meet specific business requirements, ensuring that every cash management need is met and exceeded.

 

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