Outbound Sales Agent
Employing Company: Merchants Recruitment
Location: Western Cape
Job Type: Contract – Long Term
Requisition #: 2313
Salary: Market Related
Job Overview:
Are you ready to take on a role that challenges your exceptional customer service skills? Join our dynamic contact centre team where you’ll be part of a group of customer service experts working for an international client. Our team of expert trainers will equip you with everything you need to know before you start.
Key Responsibilities:
- Moderate all customer reviews and respond to email queries in English.
- Meet or exceed quality and productivity goals set by management.
- Communicate clearly and politely, both in writing and verbally.
- Maintain a positive, professional demeanor, representing the company positively.
- Show appropriate urgency in reviews moderation, email response, and meeting service levels.
- Adhere to company policies and processes to handle customer requests properly.
- Demonstrate knowledge of departmental resources, policies, and procedures.
- Use customer service tools to provide accurate responses and deliver exceptional customer experiences.
- Escalate customer issues correctly and in a timely manner.
- Communicate system and process issues, as well as customer feedback trends, to management proactively.
- Exceed customer expectations by going above and beyond in service delivery.
- Perform all other duties as assigned by management.
Requirements:
- Educational Qualifications: Grade 12 or NQF Level 4.
- Background Check: Must be criminal and credit clear.
- Language Proficiency: Strong command of the English language with fluency in written and verbal English suitable for an international client.
- Work Schedule: Willingness to work evening shifts and weekends.
- Experience:
- At least 6 months of outbound sales experience is essential.
- Previous experience in an international call centre for at least 6-12 months is highly advantageous.
This role offers an excellent opportunity to grow your career in a vibrant environment with the support of a skilled team. If you are energetic, driven, and passionate about delivering top-notch customer service, apply now!
Leave a Reply