Distribution Supervisor

Job Opportunity: Distribution Supervisor

Location: SAB Chamdor Depot
Job Type: Full-time
Band: VIII
Requisition ID: 30069553

**Are you ready to elevate your career in logistics and supply chain management? SAB is seeking a dynamic Distribution Supervisor to lead our service level efforts, ensure excellence in delivery execution, and drive profitability by optimizing delivery modes. Join a team that values innovation, efficiency, and excellence in every aspect of its operations.

Key Responsibilities:

1. Delivery Productivity Management:

• In-Trade Coaching: Provide on-the-ground coaching to address issues such as MBFU (Missed But Fully Utilized), refusals, and OODD (Out of Delivery Date).
• Delivery Mode Optimization: Ensure adherence to delivery modes and continuously seek opportunities to explore more cost-effective options.
• Master Data Accuracy: Verify and maintain the accuracy of Master Data to support smooth operations.
• Owner Driver Standard Verification: Conduct in-trade verifications to ensure owner drivers meet our high standards.
• Market Visit Adherence: Maintain a strong in-trade presence, adhering to a minimum of four days per week to ensure SOPs and OWDs (Owner Worker Directives) are followed, closing any gaps as needed.

2. Quality Management:

• Quality Assurance: Ensure that quality standards are clear in the Route Delivery Execution Process, and that all personnel are aware of and follow them.
• Customer Complaint Process: Oversee the customer complaint process, ensuring it is well-understood, tracked, and that action plans are in place to improve results. Ensure Consumer complaints GOPS are tracked and implemented effectively.
• Driver Training: Ensure the driver base is trained to identify and correctly handle quality-related issues, minimizing potential problems.

3. Capacity Occupation and Refusal Management:

• SLA Establishment: Develop and maintain Service Level Agreements (SLAs) with 2DCP on daily capacity occupation optimization.
• Refusal Tracking: Ensure effective communication channels and action plans are in place to track and manage delivery refusals.
• Return Policies: Maintain and update return policies, ensuring they cover all items and are strictly adhered to.

4. Support Service Social Systems:

• Cross-Functional Learning: Foster an environment that encourages cross-functional learning and integration to enhance overall performance.
• Performance Tracking: Collaborate with CXC to establish routines that effectively track and measure performance.

Profile & Qualifications:

• Educational Requirements:
  • A relevant 3-year tertiary degree/diploma, preferably in Supply Chain or Logistics.
• Experience:
  • A minimum of 2 years’ experience in a customer service role within an FMCG Supply Chain or Logistics environment.
• Licensing & Skills:
  • Valid Code 08 Driver’s License.
  • Proficiency in Microsoft Office.
  • SAP experience is preferred.
• Key Competencies:
  • Strong knowledge of customer service principles.
  • Demonstrates reliability and strong interpersonal skills.
  • Ability to work under pressure, with excellent verbal communication skills.
  • Strong self-management, planning, and achievement orientation.

Why Join SAB?

At SAB, we are dedicated to creating a work environment that promotes professional growth and offers opportunities for career advancement. As an equal opportunity employer, we align all appointments with our employment equity plan and talent requirements. The advertised role lists minimum requirements, but management reserves the right to use additional or relevant information for shortlisting.

Apply today to join a team committed to operational excellence and to make your mark in the logistics and supply chain management industry.

 

 

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