Dispatch Shift Manager

Job Title: Dispatch Shift Manager
Company: Takealot.com
Location: Cape Town, South Africa

About the Role:
Takealot.com, South Africa’s premier online retailer, is seeking a seasoned Dispatch Shift Manager to oversee operations at our Cape Town Warehouse. We are looking for a candidate with extensive experience in warehouse management, distribution, and supply chain operations. If you’re passionate about logistics and ready to take on the challenge of managing a high-performing team in a dynamic environment, this is the perfect role for you.

Why Join Us?
We are a young, dynamic, and rapidly growing company dedicated to innovation. Our competitive Total Remuneration Package offers flexibility and a stimulating work environment. If you thrive on challenges and are eager to build something extraordinary, Takealot.com is the place for you.

Reporting Line:
This role reports to the Department Manager.

Key Responsibilities:

• Manage and coordinate all warehousing functions, focusing on both Inbound and Outbound operations.
• Drive the efficiency of the Distribution Centre by identifying and implementing optimal processes to minimize costs and maximize working capital.
• Oversee all aspects of stock handling, from picking orders to dispatching parcels, ensuring seamless operations.
• Conduct daily, weekly, and monthly planning for Inbound and Outbound operations, including resource allocation, staff organization, and seasonal adjustments.
• Manage housekeeping, safety, and compliance, collaborating closely with the OHS Officer and adhering to business standards.
• Lead and motivate the operations team to achieve key business goals through effective communication and involvement.
• Handle customer queries and ensure timely resolution, addressing any trends in exceptions.
• Optimize warehouse space, equipment, and workflow while planning for future needs.
• Maintain stock accuracy through disciplined control and implement initiatives to improve accuracy.
• Measure and manage staff performance, including conducting appraisals, providing coaching, and handling disciplinary actions.
• Ensure all business processes and job profiles are documented, updated, and communicated to staff.
• Report on operational performance, productivity, stock control, and budget adherence.
• Participate in the annual budget process and control monthly operational costs.
• Manage the safe and efficient operation of DC automation systems.
• Oversee the procurement and use of packaging materials, ensuring cost-effectiveness and accuracy.
• Lead projects within stipulated timeframes, liaising with suppliers as needed.
• Ensure compliance with Health, Safety, and Environmental (HSE) standards and legislation.
• Drive continuous improvement initiatives within the department.
• Collaborate with internal stakeholders, including national operations, HR, risk & security, and other support functions.

Qualifications and Experience:

• Bachelor’s degree or National Diploma in Engineering, Supply Chain, or Logistics.
• 8-10 years of experience in Supply Chain Operations, with expertise in operational project management.
• Proven experience managing a large team (140+ staff).
• Strong background in continuous improvement (LEAN principles, 5S, cost-saving initiatives).
• Demonstrated success in implementing best practices in distribution and warehousing.
• Excellent communication skills, both verbal and written.
• A structured and disciplined management style with strong problem-solving abilities.
• High energy levels and a self-starting attitude.
• Well-developed business acumen and analytical mindset.
• Ability to work under pressure and meet strict deadlines.
• Detail-oriented with a strong customer service focus.
• Dynamic individual with experience in delivering change and innovative solutions.

Preferred Experience:

• Experience in a fast-paced environment, preferably in e-commerce.
• Knowledge of ERP systems and working with budgets and cost analysis.
• LEAN or continuous improvement expertise.
• Performance management skills, including knowledge of Industrial Relations practices.
• Strong financial acumen.

Working Hours:

• Flexibility to work weekends and overtime regularly.
• Night shifts may be required during peak months.

Who We Seek:
We seek an Extraordinary Mind who is:

• Respectful yet forthright.
• A doer who can design and execute.
• Analytical, data-driven, and solution-oriented.
• Competitive, self-directed, and striving for excellence.
• Passionate about e-commerce and world-class customer experiences.
• Entrepreneurial, innovative, and collaborative.
• A SMART, hard-working individual with integrity.

Equal Opportunity Employer:
Takealot.com is committed to diversity. We encourage applicants from previously disadvantaged groups and individuals with disabilities to apply.

 

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