Personal Shopper

Job Title: Personal Shopper (Canal Walk)
Company: OneCart (Pty) Ltd
Location: Cape Town, Western Cape
Employment Type: Contract (6 Months Fixed-Term Contract)
Posting Date: 08 August 2024

Job Overview:

Are you passionate about delivering exceptional customer service? Do you have a keen eye for detail and the ability to think on your feet? Join OneCart as a Personal Shopper at Canal Walk, where you’ll play a vital role in enhancing the shopping experience for our customers.

Key Responsibilities:

• Customer Assistance: Provide expert advice and guidance to customers, helping them make informed purchasing decisions.
• Order Fulfillment: Accurately prepare and fulfill customer orders, ensuring all items are selected, scanned, and packed correctly.
• Complaint Management: Promptly address and resolve customer complaints, offering suitable alternatives for unavailable products when necessary.
• Product Knowledge: Stay informed about product offerings and availability to ensure customers receive up-to-date information.
• Operational Support: Assist with order collection, packaging, loading, and payment processes as required.
• Team Collaboration: Work closely with store departments to ensure efficient service delivery and maintain a positive shopping environment.
• Prioritization & Initiative: Effectively manage your priorities to meet all deliverables, taking the initiative to solve problems and enhance service.
• Company Values: Consistently embody and promote OneCart’s values, contributing to a cohesive team environment.

Job Requirements:

• Educational Qualification: Matric certificate is required.
• Location: Must be based in or near Cape Town.
• Language Skills: Fluency in English is essential, with the ability to communicate clearly and type in full sentences.
• Customer Service Skills: Strong interpersonal skills with a focus on delivering high-quality customer service.

Ideal Candidate Profile:

• Detail-Oriented: Pays meticulous attention to detail, ensuring accuracy in order fulfillment and customer interactions.
• Resourceful & Proactive: Demonstrates the ability to think creatively and solve problems independently.
• Energetic & Engaging: Brings enthusiasm to the role, creating a positive and welcoming experience for customers.

Don’t miss the opportunity to join a leading retail team at Canal Walk! Apply today to become a key contributor to our customer service and shopping experience.

Please note: If you do not receive feedback within two weeks of your application, consider your application unsuccessful.

 

 

apply here