Admin Clerk / Receptionist

This job posting details the position of an Admin Clerk / Receptionist at Lancet Labs, based at KZN – Mt Edgecombe. The role focuses on administering the receiving, capturing, and distribution of samples to ensure accurate information recording and facilitating the processing of samples.

**Requirements:**
– Grade 12 or relevant NQF level 4 qualification
– BSc Degree advantageous
– 0-1 year of relevant working experience
– Computer literacy
– Knowledge of laboratory information systems and organizational policies

**Key Duties:**
– Administer sorting and distribution of samples according to standard operating procedures
– Process sample registration and queries
– Dispatch specimens for processing and monitor progress and report filing
– Perform hospital rounds to distribute reports and collect samples
– Handle and refer administrative queries and customer complaints
– Track progress of sample delivery to ensure timely processing and results
– Investigate bottlenecks in pre-analytical laboratory processes and resolve challenges
– Maintain basic housekeeping in the working area
– Monitor stock levels and order additional stock
– Represent the organization professionally and ethically with medical professionals and staff
– Manage the reception area and direct clients to relevant departments
– Receive cash from patients and ensure proper banking of monies
– Report incidents, log customer complaints, and read and action tasks on the laboratory information management system
– Prepare and scan patient forms onto the laboratory scanning system and resolve scanning incompletes
– Adhere to Lancet uniform protocols

**Attributes:**
– Ability to cope with nervous or distressed patients
– Ability to work in a pressured environment
– Ability to work as part of a team
– Adherence to company dress code
– Administrative skills
– Attention to detail
– Communication skills
– Confidentiality and sensitivity
– Customer orientation
– Empathy
– Flexibility
– Interpersonal skills
– Patience
– Telephone etiquette
– Business numeracy

**Additional Information:**
– Compensation is based on qualifications and experience
– Vaccination against COVID-19 is mandatory
– Closing date for applications: August 6, 2024

This role requires strong administrative skills, attention to detail, and the ability to handle customer interactions professionally to ensure efficient operations and excellent customer service.

 

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