Agent: Centralised Collection
Date: 21-Jul-2020
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
Purpose Statement
Capitec is seeking dynamic, ambitious individuals with a passion for client services within a collections environment. As a Collections Agent you will gain the opportunity to engage telephonically with existing Capitec clients; to assist, consult and negotiate repayments on their loan accounts. The main objective being to maximise client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also by educating our clients on the importance of credit welfare.
Experience
- Minimum:
- 1 – 2 years’ collections experience
- Call centre experience
- Ideal:
- 1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Knowledge
- Minimum:
- Call centre processes and procedures
- Customer care and service protocol
- Ideal:
- Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge
Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Negotiation skills
Competencies
- Achieving Personal Work Goals and Objectives
- Deciding and Initiating Action
- Working with People
Additional Information
- Clear criminal and credit record
- Ability and willingness to work in an open plan environment
- Willingness to work or be available overtime and / or weekends if required
- Willingness to work flexible hours (including Saturdays and Public Holidays)
https://career2.successfactors.eu/careers
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