Company: Fidelity Services Group
Division: Fidelity ADT – Cape Town
Location: Cape Town, Western Cape, South Africa
Job Type: Permanent
Experience Level: Mid-Senior / Associate
Industry: Security and Investigations / Business Development
Functional Area: Community Engagement and Customer Relationship Management
Date Posted: 06 August 2025
Closing Date: 22 October 2025
About Fidelity Services Group
Fidelity Services Group is a premier security and investigations company in South Africa, providing innovative security solutions, alarm systems, and community safety programs. Fidelity is dedicated to operational excellence, customer satisfaction, and professional development.
The Community Relationship Manager role in Cape Town offers a dynamic opportunity for a strategic and results-driven professional to build and maintain strong community and customer relationships while supporting the growth and retention of Fidelity’s client base.
Position Overview
The Community Relationship Manager will be responsible for developing and maintaining effective community and customer relationships, driving local growth strategies, and maximizing sales and profitability within their area of responsibility. This role focuses on attrition management, customer satisfaction, and market expansion, while ensuring visibility of the Fidelity brand in the community.
The ideal candidate will possess strong negotiation, analytical, and strategic skills, along with the ability to proactively identify business opportunities and implement solutions in a fast-paced environment.
Minimum Requirements
Education and Training
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Diploma or Degree in Business Administration, Marketing, or related field
Work Experience
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Minimum of 5 years’ experience in sales, marketing, or customer management
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Proven track record in developing and managing customer relationships
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Experience in the consumer goods or security industry is advantageous
Core Skills
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Excellent communication and interpersonal skills
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Strong strategic thinking and problem-solving abilities
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Proficiency in CRM software and Microsoft Office Suite
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Proactive, solution-oriented, and results-driven mindset
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Flexible and able to work extended and irregular hours
Key Performance Areas
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Develop and implement strategic community engagement plans to drive sales and retention
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Promote and sell community security solutions and ensure high customer satisfaction
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Collaborate with Branch Managers to reduce attrition in assigned communities
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Monitor and analyze market trends, crime statistics, and competitor activity to identify opportunities
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Attend community events, SAPS meetings, and CPFs, ensuring Fidelity’s brand visibility
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Negotiate contracts and pricing agreements with key customers
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Maintain strong relationships with schemes, community watches, and forums
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Provide insights into product development and marketing strategies based on community feedback
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Track sales performance and community engagement metrics
Behavioural Competencies
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Action-oriented with strong drive for results
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Exceptional negotiation and communication skills
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Strategic thinker with problem-solving and analytical abilities
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Customer-focused with a commitment to quality and excellence
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Ability to adapt in fast-paced environments and work under pressure
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Strong relationship-building and networking skills
Remuneration and Benefits
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Market-related salary package plus performance incentives
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Opportunity to work with a leading security and investigations company
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Exposure to community engagement, business development, and strategic planning
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Access to professional growth and development programmes
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Supportive, inclusive, and transformation-focused workplace
Employment Equity Statement
Fidelity Services Group is an Equal Opportunity Employer, committed to supporting Historically Disadvantaged Candidates and Black Female Candidates, in line with its Transformation Policy. Selection is based on merit while promoting diversity and inclusion.
Important Notice: POPIA Compliance
Fidelity Services Group complies with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013. All applicant information will be processed lawfully and transparently. Only shortlisted candidates will be contacted. If no response is received within 10 working days of the closing date, please consider your application unsuccessful.
How to Apply
Interested candidates are encouraged to apply via Fidelity’s official careers portal:
👉 Apply Here
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