Company: Pedros
Location: Newlands East, KwaZulu-Natal, South Africa
Job Type: Permanent
Industry: Information Technology / Cloud Infrastructure / Restaurant Group Operations
Experience Level: Mid-Senior
Department: IT – Infrastructure & Systems
Date Posted: 14 October 2025
Closing Date: 31 October 2025
Reporting To: Head of IT
About Pedros
Pedros Flame-Grilled Chicken is one of South Africa’s fastest-growing restaurant brands, built on a passion for quality, value, and innovation. With a rapidly expanding national footprint, Pedros combines authentic flavour with a commitment to operational excellence and technology-driven efficiency.
The company’s success is powered by a strong IT infrastructure, connecting head office operations with retail stores across South Africa. Joining Pedros means becoming part of a team that values excellence, reliability, and innovation — where technology plays a key role in enhancing business performance and customer experience.
Explore more IT and system engineering jobs in South Africa at Jobs and Career Opportunities.
Position Overview
The System Engineer plays a crucial role in managing and supporting Pedros’ server, cloud, and network environments, ensuring optimal performance, security, and business continuity. This position requires advanced knowledge of Windows Server, Microsoft Azure, and M365 ecosystems, along with hands-on expertise in network and security management.
The ideal candidate will thrive in a fast-paced, multi-site environment, proactively maintaining systems and infrastructure to ensure operational reliability across head office and store networks.
Key Responsibilities
Server & Cloud Administration
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Configure, manage, and maintain Windows Server, Azure Active Directory, and Microsoft 365 environments.
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Implement and monitor patch management policies across servers and endpoints.
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Ensure high availability, uptime, and disaster recovery readiness.
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Support IT infrastructure projects, upgrades, and migrations to enhance performance and scalability.
Network & Security Management
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Configure and manage firewalls, VPNs, and switches to ensure network security.
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Maintain and enforce Group Policies (GPOs) and endpoint protection controls.
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Oversee antivirus platforms, threat detection, and response systems.
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Monitor network health and resolve connectivity or security issues promptly.
RMM & System Monitoring
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Manage Remote Monitoring and Management (RMM) tools for proactive system oversight.
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Generate infrastructure health, performance, and compliance reports.
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Optimise alerting and escalation processes to ensure fast issue resolution.
Advanced Troubleshooting & Escalation
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Act as the 3rd-line escalation point for technical issues from support teams.
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Lead root-cause analysis and long-term remediation efforts for recurring incidents.
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Collaborate with internal teams to identify system improvements and automation opportunities.
Documentation & Compliance
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Maintain detailed documentation of network diagrams, configurations, and system logs.
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Ensure compliance with POPIA, PCI-DSS, and internal ICT governance standards.
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Support IT audits by maintaining accurate security and operational records.
Continuous Improvement & Projects
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Evaluate new technologies to enhance efficiency, security, and scalability.
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Collaborate with IT leadership on strategic projects and digital transformation initiatives.
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Standardise system management processes across head office and branch operations.
Minimum Requirements
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Degree or Diploma in Computer Science, Information Technology, or related field.
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Minimum 4–5 years of experience in a System or Server Engineering role.
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Proven experience with Windows Server, Azure AD, and Microsoft 365 ecosystems.
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Valid driver’s licence and willingness to travel to sites as required.
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Strong knowledge of firewall configuration, switching, VPN management, and RMM tools.
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Expertise in patch management, GPO deployment, and endpoint protection.
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Familiarity with IT service management systems, including ticketing and SLA adherence.
Core Competencies
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Advanced understanding of network security and infrastructure architecture.
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Excellent problem-solving, analytical, and troubleshooting skills.
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Strong communication and documentation abilities.
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Ability to work independently and collaboratively within technical teams.
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Focused on system reliability, performance, and user satisfaction.
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Commitment to continuous improvement and technology innovation.
Why Join Pedros?
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Be part of one of South Africa’s fastest-growing restaurant brands powered by innovation.
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Work with cutting-edge cloud, server, and network technologies.
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Collaborate with a passionate team in a dynamic and growth-focused environment.
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Access ongoing professional development and technology training.
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Play a strategic role in shaping Pedros’ IT infrastructure and digital evolution.
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Enjoy a workplace culture built on integrity, teamwork, and performance excellence.
How to Apply
Qualified candidates who meet the above criteria are encouraged to apply before the closing date: 31 October 2025 via the official Pedros careers portal.
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