Company: Pedros
Location: Sandown/Bayside, Cape Town, Western Cape, South Africa
Job Type: Permanent
Industry: Restaurant / Retail / Quick-Service Food
Experience Level: Mid-Senior
Department: Stores – Operations Management
Date Posted: 15 October 2025
Closing Date: 31 October 2025
Reporting To: Regional Operations Manager
About Pedros
Pedros Flame-Grilled Chicken is one of South Africa’s fastest-growing restaurant chains, known for its authentic flame-grilled flavour, excellent service, and innovative approach to quick-service dining. With stores expanding across the country, Pedros continues to set the standard for quality, value, and operational excellence.
Working at Pedros means being part of a vibrant, people-focused company that believes in growth, teamwork, and empowerment. Each employee plays a vital role in ensuring the brand’s promise of great taste and exceptional service is consistently delivered to every customer.
Discover more restaurant management and retail career opportunities at Jobs and Career Opportunities South Africa.
Position Overview
The Senior Store Manager at Pedros is responsible for leading and overseeing the entire restaurant operation, ensuring that performance targets are met and exceeded. This includes managing people, products, processes, and profits to deliver outstanding customer service and operational efficiency.
This leadership role requires a hands-on, motivated professional with strong business acumen, customer service excellence, and team management skills. The successful candidate will be based in Sandown/Bayside, Cape Town, ensuring that the restaurant achieves top-tier performance aligned with Pedros’ brand standards.
Key Responsibilities
Operational Management
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Oversee the daily operations of the restaurant and takeaway section, ensuring efficient service and food quality.
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Maintain Pedros’ Standard Operating Procedures (SOPs) and quality control across all areas of operation.
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Manage stock control, ordering, and purchasing to prevent shortages or overstocking.
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Ensure daily opening and closing procedures are conducted accurately and on time.
Customer Experience & Service Excellence
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Uphold the highest standards of customer satisfaction by resolving complaints effectively and promptly.
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Train and motivate staff to deliver friendly, professional, and efficient service.
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Implement customer feedback systems to enhance dining experiences.
Sales, Profitability & Marketing
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Drive sales performance and ensure GP% and profitability targets are met.
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Execute in-store marketing initiatives, promotions, and incentive programs.
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Identify growth opportunities within the store to maximize revenue and operational efficiency.
People Management & Development
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Recruit, train, and mentor employees to build a high-performing, motivated team.
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Prepare and manage staff rosters, ensuring adequate coverage and productivity.
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Conduct performance evaluations, coaching sessions, and disciplinary procedures where required.
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Foster a positive workplace culture rooted in teamwork, accountability, and customer focus.
Health, Safety & Compliance
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Ensure compliance with health, safety, and food hygiene regulations at all times.
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Oversee regular safety checks and audits to maintain a clean, safe work environment.
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Maintain accurate documentation and ensure all operational areas meet legal standards.
Minimum Requirements
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Grade 12 / Matric qualification (essential).
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Minimum 3 years’ experience in restaurant or fast-food management.
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Experience in GAAP POS systems will be advantageous.
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Proven leadership, organisational, and customer service skills.
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Strong problem-solving and communication abilities.
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Ability to work flexible hours, including weekends and public holidays.
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Results-driven, self-motivated, and passionate about operational excellence.
Core Competencies
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Strong leadership and team management capabilities.
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Excellent customer service and communication skills.
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Ability to maintain operational efficiency under pressure.
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Strategic thinker with a results-oriented approach.
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Knowledge of inventory control and cost management.
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Passion for hospitality, quality, and brand integrity.
Why Join Pedros?
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Be part of a fast-growing South African restaurant brand with national reach.
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Opportunity to lead and manage a high-performing store team in Cape Town.
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Access continuous training and career development within a supportive environment.
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Competitive remuneration and growth opportunities for top performers.
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Work in a culture built on respect, teamwork, and performance excellence.
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Contribute to a brand that prides itself on quality, innovation, and community impact.
How to Apply
Qualified candidates are invited to apply before the closing date: 31 October 2025, via the official Pedros Careers Portal or through Jobs and Career Opportunities South Africa.
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