Company: Hollard Group
Location: Johannesburg, Gauteng, South Africa
Job Type: Permanent
Industry: Information Technology / Insurance / Financial Services
Experience Level: Senior Management
Business Unit: Hollard Australia
Department: Information Technology (IT)
Date Posted: 06 October 2025
Closing Date: 24 October 2025
Reference Number: HOL251006-1
Reporting To: Business Head
Number of Positions: 1
About Hollard
Hollard Group stands as one of South Africa’s most reputable and dynamic insurance and financial services providers, renowned for its innovation, customer-centric culture, and technology-driven transformation. With operations extending to Australia and beyond, Hollard continues to build a global legacy founded on trust, empowerment, and excellence.
The company’s mission of “Creating Better Futures for All” drives its continuous investment in digital transformation and IT service excellence. Joining Hollard means contributing to a purpose-led business that embraces diversity, collaboration, and forward-thinking innovation in every aspect of its operations.
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Position Overview
Hollard is seeking a highly skilled and visionary Senior IT Service Delivery Manager to oversee and optimise IT service operations supporting Hollard Australia. This leadership position is based in Johannesburg, South Africa, and focuses on managing teams, improving processes, and driving digital performance excellence across the organisation.
The successful candidate will manage cross-functional teams, partner with the Australian business unit, and lead initiatives that enhance service delivery, automation, and innovation. You will be at the heart of building and shaping a future-ready IT practice aligned with Hollard’s business objectives.
Key Responsibilities
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Motivate, lead, and manage IT professionals by setting clear expectations, providing coaching, and recognising top performance.
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Oversee and coordinate software analysis, design, development, testing, and implementation.
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Partner with Hollard Australia’s leadership team to align IT operations with business needs.
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Identify and manage project risks, scope changes, and delivery constraints.
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Review and approve all production environment changes ensuring proper business authorisation.
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Guide and review project documentation, including technical requirements, test plans, and implementation strategies.
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Promote and embed an Agile delivery mindset within teams.
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Manage recruitment, performance reviews, and employee development within the IT department.
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Identify efficiency improvements, automation opportunities, and best practices in IT service delivery.
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Ensure compliance with emerging IT policies, procedures, and governance frameworks.
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Champion continuous improvement and service excellence across all IT support functions.
Required Knowledge and Experience
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Proven experience supervising application development and production support teams.
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Experience managing multiple concurrent IT projects of varying complexity.
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Strong working knowledge of formal project management and Agile methodologies.
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Previous involvement in Guidewire, Duck Creek, or other core insurance platform implementations (advantageous).
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In-depth knowledge of the ITIL framework and IT service management best practices.
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Experience with DevOps and DevSecOps tools and processes.
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Proficiency with collaboration and automation tools such as Jira, Confluence, Azure DevOps, Microsoft Teams, Jenkins, Selenium, Cruise Control, and Ant.
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Understanding of application security including threat modelling and vulnerability scanning.
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At least five years of leadership experience in managing developers and testers within IT delivery environments.
Educational Requirements
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Bachelor’s Degree in Information Technology or an equivalent qualification (required).
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Additional certifications in Project Management, Agile, or ITIL are highly advantageous.
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Working knowledge of programming and database technologies such as Gosu, SQL, Java, JavaScript, SOAP/RESTful Web Services, XML, and Git.
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Prior experience within the insurance or financial services industry will be beneficial.
Core Skills and Attributes
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Strong leadership and people management capabilities.
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Excellent communication and stakeholder management skills.
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Analytical, structured, and detail-oriented mindset.
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Deep understanding of enterprise-level IT operations.
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Innovative thinker with a passion for continuous improvement.
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Empathetic yet results-driven leadership style.
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Ability to thrive in cross-border, multicultural work environments.
Why Join Hollard?
As a Senior IT Service Delivery Manager at Hollard, you will have the opportunity to lead a high-impact IT function that directly supports the company’s global operations. Hollard’s commitment to technology-driven growth ensures you’ll be at the forefront of digital transformation within the insurance sector.
You will enjoy:
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A dynamic, inclusive, and innovative workplace culture.
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The chance to influence IT strategy at both local and international levels.
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Competitive remuneration and career growth opportunities.
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Access to cutting-edge technologies and global best practices.
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Collaboration with world-class professionals across South Africa and Australia.
How to Apply
Interested candidates who meet the above criteria are invited to submit their applications via the official Hollard Careers Portal before 24 October 2025.
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