Company: Boxer Superstores
Location: Westville, Durban, KwaZulu-Natal
Contract Type: Permanent
Division: Commercial and Marketing
Department: Commercial
Experience Level: Mid-Level / Sales
Functional Area: Internal Sales / Telesales / Customer Relations
Closing Date: 01 October 2025
About Boxer Superstores
Boxer Superstores is one of South Africa’s leading retail chains, serving communities nationwide with a wide range of groceries, fresh produce, and household essentials. Known for its focus on the informal trade sector, Boxer empowers local businesses while delivering exceptional customer service and value.
Joining Boxer means becoming part of a team that values innovation, sales excellence, and customer-centric solutions across all retail and commercial operations.
Role Overview
The Internal Sales Agent (Telesales) is responsible for selling Boxer’s product range to informal trade clients, including independent stores and rural vendors. This role requires a motivated sales professional with strong telesales expertise, excellent communication skills, and the ability to work independently while driving sales growth in the commercial and marketing division.
Key Responsibilities
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Conduct cold calls and outreach to independent stores and vendors in rural areas.
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Promote and sell a comprehensive basket of groceries to informal trade customers.
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Build and maintain strong client relationships, understanding customer needs and providing tailored solutions.
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Achieve sales targets and contribute to overall company growth.
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Maintain accurate records of sales activities and customer interactions.
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Collaborate with the Commercial team to identify opportunities for business expansion.
Minimum Requirements
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Minimum Matric (Grade 12) certificate or equivalent.
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Minimum 3 years’ experience in telesales or sales agent role within a retail environment.
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Proficiency in MS Excel and other office software.
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Excellent communication, negotiation, and interpersonal skills.
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Strong sales acumen with a results-driven and customer-focused attitude.
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Self-motivated, resilient, and able to work independently.
Skills and Competencies
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Telesales expertise and commercial acumen.
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Strong relationship-building and customer engagement skills.
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Negotiation and persuasive communication.
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Time management and goal orientation.
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Ability to work independently and thrive under pressure.
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Accuracy in data capture and sales reporting.
Special Conditions of Employment
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Permanent full-time position based at Boxer Head Office – Westville, Durban.
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Focus on informal trade and rural customer base.
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Regular performance measurement against sales targets and KPIs.
Why Join Boxer Superstores
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Opportunity to work with a leading retail brand in South Africa.
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Engage directly with informal trade clients and impact local business growth.
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Develop your sales, telesales, and customer relationship management skills.
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Be part of a team that values innovation, growth, and commercial excellence.
How to Apply
Apply directly via the Boxer Careers portal:
Only shortlisted candidates will be contacted. If you do not hear back within four weeks, please consider your application unsuccessful.
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