Company: Bidvest Prestige
Location: Durban, KwaZulu-Natal
Contract Type: Permanent
Closing Date: 30 September 2025
Industry: Cleaning Services / Hospitality Management
Experience Level: Mid-Senior
Functional Area: Operations
Salary: R140 000 – R160 000 per annum
About Bidvest Prestige
Bidvest Prestige is a premier provider of professional cleaning and facilities management solutions across South Africa, offering high-quality services tailored to client needs. The Durban office is seeking a proactive Executive Housekeeper to maintain exceptional cleaning standards in line with Service Level Agreements (SLA) while leading a high-performing housekeeping team.
This role is ideal for candidates with hospitality management experience and a passion for operational excellence, client satisfaction, and team leadership.
Role Overview
The Executive Housekeeper is responsible for overseeing all housekeeping operations, ensuring compliance with hotel-specific cleaning standards, and maintaining high levels of hygiene. You will plan, manage, and monitor operational budgets, implement standard operating procedures, and lead a team of housekeeping staff to deliver exceptional service.
Key Responsibilities
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Develop, update, and implement Housekeeping Standard Operating Procedures and policies.
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Plan and monitor annual operational and CAPEX budgets for housekeeping, cleaning services, laundry services, and hotel linens.
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Hire, train, schedule, and evaluate housekeeping staff performance.
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Set and monitor key performance indicators (KPIs) to manage housekeeping operations efficiently.
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Encourage innovation, creativity, and continuous improvement within the housekeeping team.
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Conduct daily inspections of facilities, equipment, and cleanliness; report repairs and improvements with actionable proposals.
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Address client feedback and complaints regarding housekeeping and guest rooms, providing prompt solutions.
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Develop housekeeping maintenance plans, schedules, checklists, and training programs for all areas, including guest rooms and common spaces.
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Perform additional Head of Department (HOD) duties as needed.
Minimum Requirements
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Diploma or Degree in Hospitality Management or Hotel Operations
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Matric / Senior Certificate
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Advantageous: HASA Membership
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Minimum 5 years’ relevant experience in housekeeping management
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Proficient in MS Word, Excel, Outlook; familiarity with hotel operational systems is advantageous
Skills and Competencies
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Result-oriented and attentive to detail
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Stress-tolerant with excellent problem-solving skills
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Strong people management and leadership capabilities
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Ability to work independently while guiding a full staff complement
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Customer-focused with excellent interactive reasoning
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Organizational, analytical, and planning skills
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Teamwork and relationship-building abilities
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Strong oral and written communication skills
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Good listening and interpersonal skills
Special Conditions of Employment
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Willingness to work in a fast-paced hospitality and housekeeping environment
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South African citizen
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Clear criminal record
Remuneration and Benefits
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Competitive market-related salary
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Professional development and career growth opportunities
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Exposure to leading hospitality and facilities management practices
How to Apply
Apply directly via the official Bidvest Prestige Careers portal:
Only shortlisted candidates will be contacted. If you have not been contacted within two weeks after the closing date, please consider your application unsuccessful.
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