Company: Toys R Us and Babies R Us South Africa
Location: Gqeberha/Port Elizabeth, Eastern Cape
Contract Type: Permanent
Date Posted: 03 September 2025
Closing Date: 18 September 2025
About Toys R Us and Babies R Us South Africa
Toys R Us and Babies R Us are globally recognized retail leaders known as the “World’s Greatest Toy Stores.” In South Africa, the company has established over 50 physical outlets, along with an exciting and growing online platform. The stores are not just places to shop; they are destinations where families and children can explore, learn, and enjoy an immersive retail experience. The brand has expanded into Namibia, Botswana, and Zambia, reflecting its commitment to providing exceptional products and services across Southern Africa.
At Toys R Us South Africa, the customer always comes first. From toys to baby essentials, the company focuses on delivering excellent value and ensuring a “WOW” customer experience every time. Joining the team means becoming part of a passionate, innovative, and dynamic retail environment that values creativity, teamwork, and growth.
Role Overview
Toys R Us South Africa is looking for an enthusiastic and results-driven Store Manager to lead the team at the Gqeberha/Port Elizabeth store. This position plays a critical role in driving sales performance, managing day-to-day operations, ensuring operational excellence, and delivering outstanding customer service. The successful candidate will be responsible for leading, motivating, and mentoring staff while ensuring compliance with company standards and policies.
The Store Manager will be accountable for sales growth, staff development, operational control, merchandising, and ensuring that every customer who enters the store leaves with a memorable experience. If you have strong leadership skills, retail management experience, and the drive to achieve results, this is the perfect opportunity to advance your career with a trusted international brand.
Key Responsibilities
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Achieve store sales targets and deliver consistent business growth.
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Lead, coach, motivate, and mentor staff to achieve operational excellence.
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Interact with regional managers, sales representatives, and merchandisers to evaluate sales strategies.
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Implement and enforce company customer service standards to provide a WOW experience.
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Plan, organize, and control all store operations in line with company standards.
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Recruit, train, develop, and manage staff performance, including conducting appraisals and disciplinary actions.
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Schedule and assign work, breaks, and leave for staff while monitoring performance.
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Resolve customer complaints in a professional and efficient manner.
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Manage stock control processes including replenishments, stock counts, shrinkage, and damages.
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Monitor and minimize store expenses to remain within allocated budgets.
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Protect company assets, prevent theft, and ensure compliance with security measures.
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Conduct daily floor walks to ensure proper merchandising and visual displays.
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Maintain store cleanliness, housekeeping, and adherence to health and safety regulations.
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Plan, coordinate, and execute in-store promotions, roadshows, and marketing campaigns.
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Identify new marketing opportunities and communicate them to relevant teams.
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Enforce and monitor company SOPs and ensure operational compliance at all times.
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Liaise with external service providers such as security, cleaning, and logistics to maintain smooth store operations.
Qualifications and Experience
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Matric Certificate (Grade 12) is required.
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Own or reliable transport to work flexible shifts.
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Minimum of 3 years’ retail experience, including at least 2 years in a management role.
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Proven ability to lead teams and achieve sales targets.
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Strong customer service skills and the ability to resolve complaints effectively.
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Experience in stock management, merchandising, and sales promotions.
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Excellent organizational, communication, and leadership skills.
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Ability to work under pressure in a fast-paced retail environment.
What Toys R Us Offers
As a Store Manager at Toys R Us, you will not only be part of a globally recognized retail brand but also enjoy competitive employee benefits. These include:
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Provident Fund contributions for financial security.
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Discretionary bonuses based on performance.
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Incentive and sales bonuses for meeting targets.
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Shrinkage bonuses to reward effective stock management.
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Opportunities for career growth and professional development within an international retail brand.
Equal Opportunity Statement
Toys R Us South Africa is an equal opportunity employer. The company is committed to diversity and inclusion in the workplace and ensures that recruitment and selection are conducted fairly and without bias. All suitably qualified candidates are encouraged to apply, regardless of gender, race, disability, or background.
How to Apply
If you are a passionate and results-driven retail professional with proven management experience, apply today to become the next Store Manager at Toys R Us in Port Elizabeth. Take charge of your career and lead a dynamic team in delivering world-class customer service.
👉 Apply directly on the official Toys R Us careers page here
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