Company: Toys R Us and Babies R Us South Africa
Location: Cape Gate, Cape Town, Western Cape
Contract Type: Permanent
Date Posted: 09 September 2025
Closing Date: 19 September 2025
Department: Sales
Industry: Retail – Toys, Baby Products, and General Merchandise
Experience Level: Entry Level
Functional Area: Sales
About Toys R Us and Babies R Us South Africa
Toys R Us and Babies R Us South Africa are part of a globally recognized brand network, widely known as the “World’s Greatest Toy Stores.” With over 60 physical stores across South Africa and stores in Namibia, Botswana, and Zambia, the company has established itself as a leader in toy and baby retail. Alongside its physical stores, Toys R Us SA recently launched an all-new online store, providing customers with a seamless, convenient, and enjoyable shopping experience.
The company prides itself on offering exceptional customer service, innovative product ranges, and value-driven shopping experiences for children, parents, and families alike. Working at Toys R Us offers employees the opportunity to be part of a dynamic, creative, and customer-focused environment where professional growth and teamwork are highly encouraged.
Being part of this team means contributing to the joy and imagination of children while ensuring smooth and efficient store operations. Employees are recognized for their enthusiasm, commitment, and ability to create memorable shopping experiences for every customer.
Role Overview
The Cashier position is a permanent, entry-level role based at the Cape Gate branch in Cape Town. This role plays a vital part in ensuring excellent store performance, accurate transaction processing, and outstanding customer satisfaction.
The successful candidate will be responsible for operating cash registers, processing various forms of payment accurately, and resolving customer queries efficiently. This position is ideal for individuals who are sales-driven, customer-focused, and possess strong numeracy and time-management skills.
Key Responsibilities
As a Cashier at Toys R Us and Babies R Us, you will be responsible for:
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Customer Service Excellence: Deliver outstanding service to customers to create a WOW shopping experience for every visitor.
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Point of Sale (POS) Operations: Operate cash registers efficiently, process payments, and ensure all transactions are completed according to company procedures.
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Sales and Upselling: Promote add-on sales and services at POS to maximize revenue while meeting company sales targets.
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Merchandising and Housekeeping: Maintain clean and organized work areas, adhere to merchandising standards, and ensure products are correctly priced and displayed.
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Stock Management: Participate in stock takes, stock counts, and minimize stock loss by monitoring inventory carefully.
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Promotions and Marketing: Implement and maintain all advertised sales promotions at POS to drive customer engagement and sales.
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Returns and Queries: Examine returned goods, resolve customer complaints efficiently, and escalate issues to management when necessary.
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Compliance and SOP Adherence: Follow all standard operating procedures (SOPs) and ensure compliance with company policies and safety standards.
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Team Collaboration: Work closely with colleagues and management to maintain a positive and productive store environment.
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Continuous Improvement: Stay updated with new technology, retail methods, and mandatory training to improve efficiency and service quality.
Entry Requirements
To qualify for this role, candidates must meet the following requirements:
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Matric Certificate (Grade 12)
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Minimum of six (6) months retail experience
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Must have own or reliable transport to accommodate shift work
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Strong numeracy and time-management skills
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Good basic computer skills for POS operations
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Demonstrated ability to provide excellent customer service
Skills and Competencies
The ideal candidate will possess the following skills and competencies:
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Customer Service Skills: Ability to engage customers effectively and provide a memorable shopping experience.
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Sales-Driven Mindset: Focused on achieving sales goals and promoting add-on services.
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Attention to Detail: Ensure accurate processing of transactions, pricing, and stock management.
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Time Management: Ability to manage workloads efficiently, especially during peak periods.
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Communication Skills: Strong verbal communication to interact with customers, management, and team members.
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Reliability and Integrity: Honest, dependable, and capable of maintaining confidentiality of company information.
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Teamwork: Collaborate effectively with colleagues to support a positive store environment.
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Adaptability: Open to learning new systems, technologies, and retail procedures.
Why Join Toys R Us and Babies R Us South Africa?
Joining Toys R Us and Babies R Us provides an exciting opportunity to work with globally recognized brands and be part of a customer-focused, high-energy retail environment. Benefits of working in this role include:
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Hands-on experience in retail sales and cash handling
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Exposure to customer service excellence and retail operations
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Opportunities for personal and professional development through mandatory and service training
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Working in a fun, dynamic, and supportive team environment
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Being part of a company committed to employee growth, diversity, and inclusion
This role is perfect for individuals looking to kickstart a career in retail, develop professional skills, and work in a company that values employee contribution and customer satisfaction.
For more retail and sales career opportunities, visit Jobs and Career Opportunities.
Equal Opportunity Statement
Toys R Us and Babies R Us South Africa is an equal opportunity employer. All hiring decisions are based on merit, and the company actively encourages applications from designated groups, promoting diversity, inclusivity, and empowerment in the workplace.
How to Apply
If you meet the requirements and are passionate about retail and customer service, you can apply via the official careers portal:
👉 Apply Here
Please note: Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks, consider your application unsuccessful.
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