Company: Empact Group
Location: Pietermaritzburg, KwaZulu-Natal
Contract Type: Contract
Date Posted: 12 September 2025
Division: Empact Group Food Solutions
Industry: Food and Beverages
Job Functional Area: Operations
Minimum Experience: Associate
About the Company
Empact Group is a trusted leader in catering, food solutions, and support services in South Africa. With a strong presence across the country, Empact Group serves industries ranging from healthcare and hospitality to education, mining, and corporate environments. The company’s Food Solutions Division is committed to providing high-quality service delivery, innovation in menu design, and strict adherence to dietary standards. Working with Empact Group means joining a people-focused organisation that values integrity, professionalism, and career development while maintaining its position as a leader in food and catering management.
Role Overview
The Ward Hostess Manager position in Pietermaritzburg offers a challenging yet rewarding career opportunity within a high-paced food services environment. The successful candidate will oversee the smooth operation of meal service in a healthcare or hospitality setting, ensure consistency in food quality, maintain dietary compliance, and play a crucial role in coordinating with the Catering Manager. This position demands a proactive individual who is highly organised, customer-focused, and capable of balancing operational efficiency with exceptional service delivery.
Key Responsibilities
The Ward Hostess Manager will be expected to take ownership of a wide range of tasks, including:
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Overseeing the smooth and efficient operation of daily service production
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Maintaining quality control and consistency across all menu items
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Monitoring inventory and effectively communicating stock requirements to the Catering Manager
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Ensuring that dietary guidelines are adhered to and patients or clients receive meals suited to their specific nutritional needs
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Supervising ward hostesses and other frontline service staff, ensuring high levels of professionalism and customer service
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Supporting the Catering Manager in reporting, compliance, and service delivery standards
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Maintaining accurate records of service schedules, inventory, and menu delivery
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Managing time effectively to ensure seamless service across shifts and meal periods
Qualifications and Experience
Applicants must demonstrate the following qualifications and experience to be considered for the role:
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A Matric certificate is required
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Proven working experience in a hospitality or healthcare food services environment
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At least 5 years of experience in a similar Ward Hostess Manager or supervisory role
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Customer service experience with a strong focus on client satisfaction
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Solid understanding of dietary requirements and meal planning for healthcare or hospitality settings
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Computer literacy with the ability to manage reporting and communication tools
Knowledge, Skills and Competencies
This role requires a blend of technical knowledge and interpersonal skills, including:
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Excellent customer service and communication abilities
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Strong management and leadership skills for supervising service staff
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Knowledge of basic mathematics for stock and portion control
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Good analytical and problem-solving skills
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Ability to balance operational demands with service excellence
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Computer literacy for managing reporting and communication systems
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A proactive and flexible approach to work with the ability to perform under pressure
What the Company Offers
Empact Group provides employees with opportunities for growth and career advancement in the food and catering industry. Benefits include:
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Exposure to large-scale catering and food service operations
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Continuous learning and development opportunities
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A supportive and inclusive workplace culture focused on employee wellbeing
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The chance to work in an organisation that prioritises service excellence, quality, and innovation
Equal Opportunity Statement
Empact Group embraces diversity and equal opportunity in its hiring practices. The company supports employment equity initiatives and encourages applications from suitably qualified candidates, including those from historically disadvantaged backgrounds.
How to Apply
If you meet the above requirements and are ready to take the next step in your career, submit your detailed CV and supporting documents via the official Empact Group careers portal. Ensure that your application highlights your relevant experience, customer service skills, and knowledge of dietary requirements.
Click here to apply directly via the official Empact Group careers portal
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Take your career to the next level with Empact Group by applying for the Ward Hostess Manager position in Pietermaritzburg today.
