Company: Adendorff Machinery Mart
Location: Nelspruit, Mpumalanga, South Africa
Job Type: Permanent
Closing Date: 10 September 2025
Date Posted: 04 September 2025
Division: Loc 7 Nelspruit
About Adendorff Machinery Mart
Adendorff Machinery Mart is one of South Africa’s most trusted retailers of tools, machinery, and equipment. With branches across the country, the company has built a reputation for sourcing top-quality products globally, ensuring customers enjoy the widest range of machinery at the best possible prices.
From power tools, welding machines, and compressors to petrol and diesel engines, generators, and industrial machinery, Adendorff caters to both professionals and DIY enthusiasts. The company’s vision is rooted in long-term relationships, professional service, and the development of a highly skilled workforce that understands and delivers total solutions for customers.
Joining Adendorff means becoming part of a team that values innovation, professionalism, and growth. As a Service Advisor – Tools and Machinery, you will be central to ensuring customers receive the technical support, advice, and service they need to keep their equipment in optimal condition.
Role Overview
The Service Advisor role in Nelspruit is designed for a technically savvy professional who can serve as the link between customers and repair technicians. You will be responsible for providing accurate technical advice, managing repair workflows, and ensuring customers receive outstanding service.
This is not a standard customer service position—it requires technical knowledge of tools and machinery and the ability to consult confidently with both technicians and clients. If you are detail-oriented, motivated, and passionate about machinery, this is an excellent opportunity to grow your career in the retail and mechanical service sector.
Key Responsibilities
As a Service Advisor – Tools and Machinery, your main duties will include:
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Acting as the main liaison between customers and repairs technicians.
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Consulting with technicians on necessary repairs and possible alternative solutions.
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Using product knowledge to explain available parts, repair methods, and service options to customers.
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Answering queries about repair outcomes, warranties, and cost-saving measures.
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Scheduling and booking appointments for repairs, servicing, and machinery check-ups.
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Managing and overseeing the repairs division workflow to ensure efficiency and customer satisfaction.
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Maintaining detailed records of service requests and progress updates.
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Contacting customers regarding completion of repairs and pick-up times.
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Building and maintaining strong customer relationships to encourage repeat business and long-term loyalty.
Skills and Competencies
The ideal candidate will bring a mix of technical knowledge, communication skills, and customer service excellence. Essential skills include:
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Strong technical knowledge of tools and machinery.
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Ability to communicate effectively with customers at all levels.
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Attention to detail with excellent organisational skills.
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Fluency in English, with strong reading and writing abilities.
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High levels of motivation and the ability to remain professional under pressure.
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A customer-first approach that ensures satisfaction and repeat business.
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Knowledge of mechanical systems and repair processes.
Qualifications and Experience
Applicants must meet the following requirements:
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Proven experience as a Service Advisor or in a similar customer-facing technical role.
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Solid understanding of repairs and maintenance of tools and machinery, including:
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Power tools and welding machines.
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Petrol and diesel engines.
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Generators, compressors, and small industrial machinery.
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Matric or equivalent qualification.
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Additional technical or mechanical training will be advantageous.
Working Hours and Benefits
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Working Hours:
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Monday – Friday: 08:00 – 17:00
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Saturday: 08:00 – 13:00
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Salary: Negotiable, with competitive benefits available.
Adendorff Machinery Mart is committed to providing a supportive and professional workplace that rewards dedication and technical expertise.
About the Employer
Adendorff Machinery Mart has built its success on a foundation of vision, commitment, and customer service excellence. By focusing on organisational development and continuous training, the company ensures that its staff are not only skilled in their current roles but also prepared for long-term career advancement.
The company’s philosophy is simple: develop well-rounded employees who can provide consistent, professional, and long-term solutions to clients. This dedication has established Adendorff as a leader in the tools and machinery retail sector across South Africa.
Equal Opportunity Statement
Adendorff Machinery Mart encourages applications from all designated groups and is committed to building a diverse workforce that reflects South Africa’s rich talent base. The company promotes equal opportunity employment and ensures that no applicant is discriminated against based on race, gender, age, disability, or background.
How to Apply
If you meet the above requirements and are ready to join a company that values professionalism, technical expertise, and customer satisfaction, apply today.
👉 Apply Here (Insert official Adendorff application link here)
Please note: If you do not receive feedback within two weeks of submitting your application, kindly consider your application unsuccessful.
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