Company: Brights Hardware
Location: Bellville, Western Cape, South Africa
Job Type: Permanent
Date Posted: 03 September 2025
Division: Group – Business Unit: Boston
Industry: Retail
Functional Area: General Business
Minimum Experience: Associate
About Brights Hardware
Brights Hardware is one of South Africa’s most established and trusted hardware and home improvement retailers, with a legacy of providing exceptional service, premium quality products, and competitive prices. Founded on principles of professionalism, innovation, and customer focus, Brights Hardware has expanded its footprint across the Western Cape, offering everything from building materials and tools to electrical, plumbing, and DIY solutions.
At Brights, the mission is to deliver a seamless shopping experience that ensures both contractors and homeowners have access to reliable products and outstanding support. The company is equally committed to staff development, providing a workplace where employees are empowered to grow their skills, build long-term careers, and contribute to South Africa’s thriving retail sector.
Joining Brights Hardware as a Controller in the Frontline Department is an opportunity to become part of a customer-driven team that values accuracy, diligence, and accountability.
Role Overview
The Controller – Frontline Department plays a critical role in maintaining service standards, preventing losses, and ensuring smooth customer transactions at Brights Hardware’s Bellville branch.
This position goes beyond standard cashier supervision—it requires a keen eye for detail, accuracy in invoice verification, and the ability to ensure that the items leaving the store match what is recorded on customer receipts. As a frontline controller, you will also be the face of the store for many customers, greeting them, resolving concerns, and safeguarding Brights’ reputation for service excellence.
If you have experience in retail, a strong sense of responsibility, and the ability to thrive under pressure, this role provides a stable and rewarding career path with one of South Africa’s most reputable hardware retailers.
Key Responsibilities
As a Controller – Frontline Department, your duties will include:
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Ensuring that the actual items purchased correspond with the customer’s receipt, preventing discrepancies and potential losses.
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Verifying that every item is correctly scanned and recorded in the system.
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Keeping accurate records of inter-branch sales for reporting and tracking.
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Greeting customers warmly as they enter and exit the store, maintaining Brights’ reputation for friendly and approachable service.
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Monitoring checkout stations, including self-service points, to support cashiers and address customer needs.
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Preventing duplications of “to follow” items and ensuring proper processing.
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Participating in perpetual stocktakes to maintain stock accuracy and inventory control.
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Maintaining cleanliness and orderliness of your work area in line with company housekeeping standards.
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Carrying out additional tasks delegated by superiors to support overall operations.
Skills and Competencies
The ideal candidate for this role should demonstrate a blend of technical knowledge, customer service excellence, and problem-solving ability. Key competencies include:
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Strong attention to detail and the ability to work with accuracy under pressure.
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Excellent customer service skills with a friendly and approachable manner.
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Knowledge of retail operations, product ranges, and department procedures.
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Interpersonal skills to build positive relationships with both customers and colleagues.
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Ability to work independently and as part of a team.
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Diligence, responsibility, and commitment to service excellence.
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Capability to perform duties effectively and efficiently in a fast-paced retail environment.
Qualifications and Experience
Applicants must meet the following requirements to be considered:
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Matric (Grade 12) or successful completion of three Intercept courses equating to a total of 120 credits.
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Grade C Security Certificate will be an added advantage.
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Minimum of 2 years’ experience in a similar frontline control or retail supervisory role.
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Completion of Brights Induction Training (Service Excellence) preferred.
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Knowledge of internal procedures, departmental products, and store operations.
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Previous experience in stock control or cashier monitoring will be highly advantageous.
Working Hours and Benefits
This is a permanent full-time position based in Bellville, Western Cape. Brights Hardware offers a professional working environment that values hard work, diligence, and integrity.
Benefits include:
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Opportunities for career growth within the Brights Hardware Group.
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Staff development through internal procedural training and induction programmes.
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Exposure to the retail hardware and construction supply sector, providing long-term industry experience.
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A company culture that emphasises teamwork, responsibility, and continuous improvement.
About the Employer
Brights Hardware is more than just a hardware retailer—it is a company built on family values, customer loyalty, and long-term sustainability. With a strong focus on empowering employees, Brights invests in skills development and leadership growth to ensure staff members are equipped to take on future challenges.
The company continues to expand its product offering and customer reach, driven by a commitment to quality, affordability, and service excellence. As a member of the team, you will be part of a business that believes in developing people, building communities, and driving South Africa’s retail sector forward.
Equal Opportunity Statement
Brights Hardware is committed to diversity, equity, and inclusion. The company recruits and appoints staff in line with its equity targets and aims to reflect South Africa’s diverse workforce. All qualified applicants are encouraged to apply, and no candidate will be discriminated against on the basis of race, gender, age, disability, or background.
How to Apply
If you are diligent, detail-oriented, and eager to join a leading hardware retailer, apply today for the Controller – Frontline Department position at Brights Hardware in Bellville.
👉 Apply Here (Insert official Brights Hardware application link here)
Please note: If you are not contacted within two weeks of the closing date, kindly consider your application unsuccessful.
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