Coordinate Installation Projects and Drive Seamless Communication Across Teams
We are seeking a proactive Installations Sales Coordinator to join our dynamic team in Fourways. This role plays a critical part in ensuring smooth communication between clients, contractors, and internal departments while managing project timelines, job tracking, and customer follow-ups. If you thrive in a fast-paced environment and have a knack for organisation and coordination, this is your chance to contribute to project success and customer satisfaction.
About the Role
As the Installations Sales Coordinator, you will be responsible for overseeing the end-to-end installation coordination process. Your key duties will include managing contractors on-site, tracking jobs through various platforms such as Monday.com and Whizzoh, coordinating quotations and payments, and ensuring timely completion of installation projects. You will also handle customer communication and internal training activities to maintain high service standards.
Key Responsibilities
Contractor Management
- Verify contractor attendance on scheduled job sites daily.
- Follow up on site inspection dates and communicate timely with contractors.
- Ensure job assignments are allocated correctly to service providers.
Job Tracking and Coordination
- Monitor Monday.com and Whizzoh dashboards for new jobs and updates.
- Escalate and follow up on rejected or open jobs promptly.
- Maintain accurate records of job statuses.
Customer Communication
- Ensure customers receive and accept the Whizzoh link and terms within 24 hours.
- Confirm installation/delivery site addresses with clients.
Quotation and Order Processing
- Check stock availability and prepare detailed Pyxis quotes including material and labour.
- Upload quotes to Whizzoh and follow up within 48 hours for acceptance.
Payment and Delivery Coordination
- Allocate payments and update job dashboards.
- Coordinate deliveries with stores, supply chain, and contractors.
- Follow up on completed jobs and customer feedback.
Handling Botched Jobs
- Escalate botched jobs within 24 hours with detailed reports and photos.
- Collaborate with management and service providers to resolve issues.
In-Store and Administrative Duties
- Conduct floor walks and provide sales training when needed.
- Update project statuses daily on Monday.com.
- Support new joiner training and department communication.
- Participate actively in morning briefings and team meetings.
Qualifications and Experience
- Grade 12 with relevant post-matric qualification.
- Proven experience in project coordination, administration, or similar roles.
- Strong organisational and multitasking capabilities.
- Excellent verbal and written communication skills.
- Proficiency in Monday.com, Slack, and WhatsApp for business.
- Ability to work independently and collaboratively.
- High attention to detail and problem-solving skills.
Why Join Us
- Be part of a supportive and dynamic team.
- Opportunity to grow and develop project coordination skills.
- Work in a company committed to quality and customer satisfaction.
Application Process
If you are detail-oriented, organised, and passionate about ensuring project success, we encourage you to apply via the official recruitment portal:
Click here to apply
Closing date: 20 August 2025
Only shortlisted candidates will be contacted. If you have not heard back within four weeks, please consider your application unsuccessful.
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