Job Title: Credit Controller
Company: Fidelity Services Group
Location: Midrand, Gauteng
Contract Type: Permanent
Date Posted: 22 July 2025
Closing Date: 29 July 2025
About the Company
Fidelity Services Group is South Africa’s leading security solutions provider, offering a comprehensive range of services including guarding, cash solutions, and advanced technological security systems. With a focus on integrity, professionalism, and client satisfaction, Fidelity has built a robust reputation across the country. The Group operates across various sectors, ensuring the safety of homes, businesses, and communities. As a dynamic and forward-thinking employer, Fidelity also champions diversity and skills development, making it a key player in South Africa’s employment market.
Role Overview
Fidelity ADT is seeking an experienced and meticulous Credit Controller to join its team in Midrand. The successful candidate will be tasked with collecting outstanding amounts from Inland Residential and Small Commercial clients. The primary focus is to meet targets related to debtors’ days (DSO), reduce bad debt write-offs, and increase overall cash collection efficiency. If you are resilient, detail-oriented, and skilled in customer communication and financial reconciliation, this could be your next career move.
Key Responsibilities
- Proactively contact clients telephonically to recover overdue amounts.
- Accurately log all interactions and outcomes in the Listener system.
- Ensure a daily target of outbound collection calls is consistently met.
- Manage debit order resubmissions and verify client data on internal systems.
- Encourage clients to opt for electronic over printed communication.
- Secure firm payment commitments and follow up on agreed timelines.
- Issue letters of demand and account suspensions as per company policy.
- Monitor suspense accounts to ensure proper allocation of payments.
- Escalate unresponsive overdue accounts appropriately.
- Identify, document, and resolve client queries or redirect them to the relevant departments.
- Provide clients with requested invoices, statements, and supporting documents.
- Handle credit control-related queries promptly and provide follow-up communication.
- Accurately prepare documents for credit notes, refunds, and account amendments.
- Reconcile accounts with credit balances and initiate necessary adjustments.
- Work towards and help meet departmental collection and bad debt targets.
- Maintain high standards of professionalism, client service, and administrative order.
- Contribute to departmental improvement initiatives and ad hoc projects.
Qualifications and Experience
- Matric (Grade 12) is essential.
- A qualification in Credit Management or a finance-related field is advantageous.
- 2–3 years of experience in a high-volume collections environment.
- Working knowledge of SAP and Listener systems is preferred.
- Proficient in Microsoft Office, especially Excel.
- Strong track record in customer service and payment recovery.
Skills and Competencies
- Excellent written and verbal communication skills.
- Strong customer relationship management abilities.
- Capable of working under pressure and handling difficult conversations.
- High attention to detail and accurate data capturing.
- Solid reconciliation and administrative skills.
- Effective telephone etiquette and interpersonal skills.
- Professional, consistent, and resilient work ethic.
What the Company Offers
Fidelity Services Group is committed to fostering professional growth and providing an inclusive workplace. The role offers a stable work environment, opportunities for development, and the chance to contribute to one of the leading brands in South Africa’s security and financial operations sector. Preference will be given to internal candidates and those from historically disadvantaged backgrounds, particularly Black female candidates, in line with the company’s transformation objectives.
Equal Opportunity Statement
Fidelity Services Group supports the principles of global fair practice and business ethics. The organisation is dedicated to continuous human capital development and is an equal opportunity employer that promotes diversity and transformation in all its appointments.
How to Apply
If you meet the qualifications and are eager to take on this credit control role, ensure your application is submitted before the closing date of 29 July 2025. Only shortlisted candidates will be contacted. If you do not hear from us within 10 working days of the closing date, consider your application unsuccessful.
Explore More Opportunities
Looking for other exciting roles in the finance or administrative sectors? Discover similar listings on Jobs and Career Opportunities such as:
- Accounts Payable Administrator – AECI, Gauteng
- Finance Clerk – Western Cape Government
- Creditors Controller – Fraser Alexander, Gauteng
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