Contract Position | Posted 02 May 2025 | Closing Date: 13 August 2025
Join the customer-first team at Pedros as a Call Centre Agent and be the voice behind one of South Africa’s fastest-growing restaurant brands.
About Pedros
Pedros is a proudly South African restaurant group making waves in the Quick Service Restaurant (QSR) industry. Known for its mouth-watering flame-grilled chicken, warm hospitality, and community-driven growth model, Pedros has earned its place as a trusted brand. The company’s success is rooted in its commitment to excellent service — both in person and over the phone.
As a Call Centre Agent at Pedros’ head office in Newlands East, KwaZulu-Natal, you’ll play a key role in ensuring that each customer receives a seamless ordering experience. This role is ideal for enthusiastic individuals who thrive in high-volume environments and are passionate about customer service.
Role Overview
The Call Centre Agent is responsible for handling inbound calls, assisting customers with menu information, taking accurate food orders for collection or delivery, and communicating effectively with Pedros outlets. You will be the bridge between customer satisfaction and store operations — a crucial part of the guest experience.
This is a contract position based at the Pedros Head Office, offering exposure to a fast-paced environment, professional development, and hands-on training.
Key Responsibilities
- Manage incoming calls with professionalism, enthusiasm, and efficiency.
- Accurately take customer orders, including special requests, and relay details to the correct stores.
- Communicate menu information clearly, including product descriptions, meal options, and combo upgrades.
- Modify or cancel orders based on customer instructions and coordinate changes with store staff.
- Use upselling and cross-selling techniques to promote additional menu items, beverages, and services.
- Ensure all customer interactions reflect the Pedros brand — courteous, helpful, and attentive.
- Maintain accurate call logs, order records, and customer preferences when applicable.
- Respond to customer complaints and escalate issues to management when necessary.
- Follow company call scripts and customer service policies while using discretion for unique scenarios.
Minimum Requirements
- Matric (Grade 12) Certificate is required.
- Previous Call Centre or Customer Service experience is strongly preferred.
- Excellent verbal and written communication skills in English.
- Strong telephone etiquette and active listening skills.
- Basic to intermediate computer literacy is a must — including knowledge of MS Office and order entry systems.
- Familiarity with handling inbound calls and multi-tasking in high-pressure environments.
Core Competencies
- Customer-Centric Attitude: Eagerness to assist and engage with customers, ensuring each interaction is positive.
- Attention to Detail: Precision in capturing orders and customer preferences.
- Adaptability: Comfortable handling a variety of customer requests and adjusting based on business needs.
- Problem-Solving: Ability to resolve customer complaints and issues calmly and effectively.
- Time Management: Handle high call volumes while maintaining accuracy and courtesy.
Why Work at Pedros?
- Be part of a vibrant and expanding restaurant brand that values its people.
- Gain valuable call centre experience with ongoing training and support.
- Work in a fast-paced, performance-driven environment with growth opportunities.
- Engage with a company culture that embraces learning, teamwork, and customer excellence.
- Exposure to cross-functional collaboration with store operations and commercial teams.
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How to Apply
Interested candidates should apply before the 13 August 2025 deadline by visiting the official Pedros Jobs Portal. Make sure your CV is up-to-date and highlights your call centre experience, customer service skills, and any relevant training.
Include a brief cover letter explaining why you’re an excellent fit for the Pedros customer service team.
Join the frontline of one of South Africa’s most exciting restaurant brands and help us deliver not just meals — but memorable experiences. Apply today.
