Company: Divergent Recruit (Pty) Ltd
Location: George, Garden Route District, Western Cape
Job Type: Permanent, Full Time
Industry: Logistics, Transport, Road Freight
Date Posted: 10 July 2025
Application Closing Date: 31 July 2025
About the Company
Divergent Recruit (Pty) Ltd is a trusted name in South Africa’s recruitment landscape, specialising in connecting top talent with companies across the logistics, transport, road freight, and supply chain sectors. The firm is currently recruiting for a high-performance logistics operation in George, looking for a dedicated and detail-oriented Customer Services Clerk to join their expanding transport coordination team.
This is a hands-on role designed for professionals who are passionate about delivering top-tier customer service within the logistics space. If you have experience in freight systems, shipping coordination, and client liaison, this opportunity offers the platform to grow your career in a dynamic and fast-paced work environment.
Role Overview
The Customer Services Clerk will serve as a critical link between the operations and customer base, ensuring smooth shipment delivery, issue resolution, and proactive communication. You will be expected to handle client queries, monitor orders, and coordinate transport updates while maintaining accurate records and supporting the logistics team’s objectives.
Working hours are from Monday to Friday, 7 am to 5 pm, with the expectation of flexibility during peak periods. This position reports directly to the Transport Manager and plays an important role in client retention and service excellence.
Key Responsibilities
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Manage and track shipping routes to ensure timely and accurate delivery
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Respond to customer inquiries, complaints, and requests with urgency
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Coordinate with transport teams to arrange same-day or priority deliveries
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Keep detailed logs of shipments, backorders, and client communication
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Supply order and backorder status reports to customers regularly
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Prepare and share invoices with customers in advance of deliveries
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Liaise with suppliers, customers, and internal teams to ensure logistics efficiency
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Conduct weekly meetings with the sales team to align on customer priorities
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Resolve all transport and service issues quickly and professionally
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Maintain freight system data and provide updates to senior management
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Work across WinFreight or other freight management platforms
Minimum Requirements
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Matric (Grade 12) – essential
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2–3 years’ experience in customer service or logistics administration
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Must have experience working with freight or shipment tracking systems
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Experience in WinFreight is advantageous (training will be provided)
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Strong knowledge of road freight, transport, or shipping environments
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Excellent written and verbal communication in English and Afrikaans
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Strong planning, time management, and coordination skills
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Must be able to work independently and manage multiple priorities
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High level of competency in MS Excel and other MS Office packages
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Valid driver’s licence (no endorsements)
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Own reliable transport is required
Skills and Attributes
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Client-centric approach with excellent interpersonal skills
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Strong organizational and administrative abilities
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Proactive attitude with problem-solving capabilities
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Able to thrive in a high-pressure logistics setting
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Accurate, detail-focused, and methodical in task execution
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Willingness to work additional hours during busy periods
Remuneration and Benefits
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R10,000.00 per month (basic salary)
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Permanent employment with structured working hours
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Exposure to a fast-paced and rewarding logistics operation
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Ongoing support and training, especially in freight systems like WinFreight
Equal Opportunity Statement
Divergent Recruit (Pty) Ltd is an equal opportunity employer and operates in full compliance with the POPIA (Protection of Personal Information Act) guidelines. All personal information submitted is treated with the utmost confidentiality, and only shortlisted candidates will be contacted.
How to Apply
Submit your CV in MS Word format along with any supporting documents to shireen@divergentrecruit.co.za. For urgent queries or to speak directly with the recruiter, contact Shireen at 061 413 4336. Applications close on 31 July 2025.
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