Company: Dis-Chem Pharmacies Limited
Location: Berea Pharmacy, East London, Eastern Cape
Job Type: Permanent
Date Posted: 26 June 2025
Closing Date: 10 July 2025
Industry: FMCG / Retail
Experience Level: Entry Level
Division: CB Division
ABOUT DIS-CHEM PHARMACIES
Dis-Chem Pharmacies is one of South Africa’s leading retail pharmacy groups, offering health, wellness, and beauty products and services across the country. Known for its high standards and exceptional service, Dis-Chem places a strong emphasis on customer satisfaction and integrity in all business operations. The Berea Pharmacy branch in East London is seeking experienced and customer-focused Cashiers to support frontline retail operations and uphold the company’s reputation for service excellence.
ROLE OVERVIEW
As a Cashier at Dis-Chem Berea Pharmacy, you will be responsible for processing customer transactions, providing exceptional customer service at the point of sale, and ensuring accuracy and compliance with store policies. You will play a key role in delivering a world-class shopping experience while maintaining operational efficiency, eliminating fraud risk, and upholding company standards.
KEY RESPONSIBILITIES
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Accurately record all customer transactions using the Dis-Chem operating system
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Maintain zero tolerance toward transaction inaccuracies and eliminate any risk of fraud
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Establish and maintain professional relationships with customers at the point of sale
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Adhere to all Dis-Chem customer service policies and procedures
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Report customer feedback—complaints or compliments—to the Frontline Supervisor or Store Management
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Be knowledgeable of current in-store promotions and product offers
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Ensure customers and team members are not exposed to security or safety risks
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Practice and uphold Dis-Chem’s 5-star communication principles
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Ensure all purchases are properly processed using acceptable payment methods (cash, card, vouchers, coupons, loyalty points)
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Handle exchanges and merchandise returns in line with store authorisation
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Process and promote loyalty cards and partner rewards programs (e.g., Discovery Health, Momentum Multiply, ABSA Rewards, eBucks)
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Perform line voids and price adjustments only with supervisory sign-off
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Maintain confidentiality when handling daily cash takings
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Safely store cash in accordance with Dis-Chem’s drop safe policies and SOPs
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Recognise suspicious customer behaviour and report it immediately
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Ensure stock leaving the store is scanned and paid for
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Protect and manage your personal till code and password
REQUIRED QUALIFICATIONS AND EXPERIENCE
Essential:
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Matric / Grade 12 certificate
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Minimum of 6 months of experience in cashier/till operations
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Basic computer literacy (MS Office)
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Sound numerical and arithmetic skills
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Strong verbal communication in English
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Basic understanding of customer service principles
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Willing and able to work flexible retail hours, including weekends and public holidays
Advantageous:
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Experience in a retail pharmacy or FMCG environment
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Ability to communicate in a third South African language
KEY COMPETENCIES AND ATTRIBUTES
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Accuracy and attention to detail
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Trustworthy, honest, and discreet with financial matters
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Emotional intelligence and social awareness
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Time management and accountability
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Neat and presentable appearance
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Ability to manage refunds, sales transactions, and cash drawers
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Customer-centric and helpful personality
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Problem-solving skills and ability to resolve minor issues at the till
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Able to analyse basic transactional reports
SPECIAL CONDITIONS OF EMPLOYMENT
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Must be willing and able to work retail trading hours, including weekends
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Must have reliable transportation and/or reside close to the Berea Pharmacy
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Must be a South African citizen with clear credit and criminal records
REMUNERATION AND BENEFITS
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Market-related salary
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Medical aid
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Provident fund
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Staff account benefits
EQUAL OPPORTUNITY STATEMENT
Dis-Chem Pharmacies is an equal opportunity employer. The company’s approved Employment Equity Plan and Transformation Strategy will be considered during recruitment. Dis-Chem actively encourages the hiring of individuals living with disabilities.
APPLICATION INSTRUCTIONS
If you meet the minimum job requirements and are interested in this opportunity, submit your application before the closing date of 10 July 2025. If you have not been contacted within two weeks after the application closing date, please consider your application unsuccessful.
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