Claims Officer x40 | Road Accident Fund – Menlo Park, Gauteng
Job Title: Claims Officer
Division: Operations
Department: Settlement Hub | Determination | Mediation | Litigation | Payment Hub | Merits | Adjudication (Various Departments)
Reference Number: 5766
Location: Menlo Park, Gauteng, South Africa
Job Type: Fixed Term Contract (18 Months)
T.A.S.K Grade: 10
Remuneration: R434,656.00 Total Cost to Company
Closing Date: 8 July 2025
Disability (EE Targeted Role): No
About the Road Accident Fund (RAF)
The Road Accident Fund (RAF) plays a vital role in South Africa’s transport and social security landscape by providing appropriate cover to all road users within the borders of the country. The RAF is committed to compensating and rehabilitating persons injured as a result of motor vehicle accidents in a timely, fair, and compassionate manner. The organisation also actively promotes road safety to reduce the occurrence of accidents on South African roads.
This is an exciting opportunity to be part of a critical institution that makes a real difference in the lives of road accident victims and their families.
Role Purpose
The Claims Officer will provide critical support to Managers by managing and overseeing RAF litigated matters handled by RAF-appointed attorneys. The successful candidates will be responsible for investigating, evaluating, negotiating, and settling claims effectively and efficiently to contribute to reduced legal costs and timely resolution of matters.
Note: This is an 18-month fixed-term contract, with positions available across the following departments:
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Settlement Hub (x10)
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Determination (x5)
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Mediation (x5)
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Litigation (x5)
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Payment Hub (x5)
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Merits (x5)
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Adjudication (x5)
Key Performance Areas
Claims Assessment and Settlement
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Conduct preliminary assessment of litigated files
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Investigate, evaluate, and settle claims using technical knowledge and negotiation skills
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Report complex or high-risk claims for reinsurance purposes
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Perform assessment and settlement of:
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Loss of earnings
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General damages (old and new Act)
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Loss of support
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Funeral expenses
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Medical expenses
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Negotiate and finalize claims to ensure efficient, cost-effective resolutions
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Facilitate block settlements where appropriate
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Appoint assessors for merit and quantum verification
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Assess and report on writs and bridges
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Load court orders and approve settlement offers
Litigation Support and File Preparation
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Escalate matters with litigious disputes to the pleadings process
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Verify and analyze data to support sound litigation decisions
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Provide RAF attorneys with complete file contents for trial preparation
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Collaborate with RAF attorneys on litigation strategy and trial preparation
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Ensure adherence to High Court practice notes
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Evaluate outstanding information and follow up until all documents are received
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Assess expert medico-legal reports and claims for possible settlement
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Maintain regular follow-up and diarising processes
Reporting and Outcome Management
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Report on trial outcomes and out-of-court settlements
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Examine claims investigated by RAF attorneys
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Investigate questionable claims to determine authorization for settlements or tenders
Minimum Requirements
Qualifications
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A four-year Degree in Law or equivalent
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Admission as an Attorney of the High Court or Advocate
Experience
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Minimum 3 years relevant experience in claims or litigation environment
Key Competencies
Behavioural Competencies
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Personal mastery
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Emotional wisdom and resilience
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Ethics and governance
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Strong customer orientation and focus
Technical Competencies
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In-depth knowledge of court rules and litigation processes
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Solid understanding of RAF litigation processes and infrastructure
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Analytical and statistical skills for assessing claims
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Excellent verbal and written communication skills
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Working knowledge of Microsoft Word, Excel, and Outlook
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Awareness of RAF vision, strategic objectives, and operational practices
Important Notes
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RAF offers Total Employment Cost (TEC) packages, with no additional employer contributions. Candidates must structure their packages to suit their personal needs.
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Preference will be given to People with Disabilities as part of RAF’s commitment to employment equity.
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Only shortlisted candidates will be contacted within six weeks of the closing date. If you do not hear from RAF, please consider your application unsuccessful.
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All appointments are subject to successful security vetting.
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Applicants with foreign qualifications must submit SAQA evaluations as proof.
Explore More Legal and Government Opportunities
For similar roles in law, government, and administration, visit:
Legal and Law Jobs in South Africa
Government Jobs and Vacancies
Gauteng Provincial Opportunities
How to Apply
If you are passionate about the legal field, public service, and contributing to South Africa’s road safety and justice system, apply for the Claims Officer role today and be part of making a real impact.
Closing Date: 8 July 2025
