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Sales & Service Consultant

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Job Title: Sales & Service Consultant
Company: Lesaka Technologies
Division: EasyPay Everywhere
Location: King William’s Town, Eastern Cape, South Africa
Job Type: Permanent
Industry: Financial Services
Functional Area: Sales
Date Posted: 02 July 2025
Closing Date: 16 July 2025

About Lesaka Technologies

Lesaka Technologies is a leading provider of innovative financial solutions that drive digital inclusion and empower communities. With a strong presence across South Africa, Lesaka is committed to delivering world-class technology and services that enhance the lives of individuals and businesses, ensuring convenient, secure, and accessible financial services.

The EasyPay Everywhere division focuses on providing inclusive banking and financial solutions to communities across the country. Join a team that’s passionate about making a real impact in the lives of South Africans.

Role Overview

Lesaka Technologies is looking for a dedicated Sales & Service Consultant to join their dynamic team in King William’s Town. The successful candidate will be responsible for acquiring new customers, educating them on products and services, driving digital adoption, and ensuring excellent customer service. This role is ideal for individuals who are passionate about financial inclusion and customer engagement.

Key Responsibilities

Customer Engagement

  • Identify and address customer needs effectively

  • Perform necessary regulatory checks (FICA, POPI, NCR) to ensure compliance

  • Assist customers with account servicing and product origination

  • Handle client queries, card issuance, and account activation

  • Escalate complex matters to the team leader

Sales & Revenue Generation

  • Meet agreed sales targets through successful product sales

  • Retain customers through exceptional service and query resolution

  • Educate customers on digital channels to promote self-service

  • Drive digital migration and account activation during onboarding

Compliance & Risk Management

  • Adhere to FAIS guidelines and all compliance standards

  • Operate within regulatory, operational, and risk parameters

  • Escalate concerns and potential risks where necessary

  • Ensure adherence to Treating Customers Fairly (TCF) principles

Teamwork & Collaboration

  • Work as part of a team to achieve shared goals

  • Support and learn from senior team members

  • Participate in training and development initiatives

  • Contribute to continuous improvement of processes and client experience

Process Improvement

  • Provide feedback on systems, processes, and client interactions

  • Assist in enhancing customer experience through process optimization

  • Support overall operational efficiency

Key Performance Indicators

  • Achievement of sales and activation targets

  • Service quality, including compliments and complaint resolution

  • Compliance with regulatory and operational requirements

  • Minimization of operational losses and customer attrition

Qualifications & Experience

Minimum Requirements

  • NQF 4 Qualification

  • Regulatory Exam qualification (FAIS requirement)

  • Microsoft Office computer literacy

Preferred Qualifications

  • Relevant NQF 5 qualification as prescribed by the Financial Services Board

  • Recognized Business Diploma or Higher Certificate at NQF Level 6

Experience

  • 1-2 years of relevant experience in sales or client service

  • Financial services experience advantageous

  • FAIS compliance essential

Competencies & Attributes

  • Strong customer service orientation

  • Ability to handle upset customers with empathy and accountability

  • Passion for personal development and continuous learning

  • Adaptability to changing environments and customer needs

  • Ability to work effectively within a team and across diverse groups

  • Commercial mindset with a focus on achieving ambitious goals

  • High level of integrity, transparency, and respect for others

  • Full understanding of relevant regulatory requirements

  • Demonstrates initiative, accountability, and results-driven approach

Why Join Lesaka Technologies

  • Be part of an innovative company that empowers communities

  • Opportunities for career growth and skills development

  • Contribute to financial inclusion and digital banking solutions

  • Work in a supportive and ethical environment

  • Attractive employee benefits and incentives

Explore More Financial & Sales Opportunities

Looking for similar roles? Visit:
Financial Services Jobs in South Africa
Sales Consultant Opportunities
Careers in Eastern Cape

How to Apply

If you are passionate about sales, customer service, and making a positive impact in the financial sector, apply now to join Lesaka Technologies and be part of transforming lives through innovative banking solutions.

Closing Date: 16 July 2025

APPLY HERE

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