WAITRON
Posted: 23 June 2025
Location: Eastern Cape, South Africa
Company: Sun International – Wild Coast Sun
Department: Food & Beverage – Banqueting
Job Type: Temporary (Fixed Term)
Positions Available: 30
Reference Number: SI-280
Salary: Market Related
ABOUT SUN INTERNATIONAL AND WILD COAST SUN
Sun International has a proud reputation as one of South Africa’s premier names in luxury resorts, entertainment, and hospitality. Renowned for its world-class service, Sun International properties offer exciting opportunities for individuals passionate about delivering outstanding customer experiences.
Wild Coast Sun, nestled on the scenic Eastern Cape coastline, is a flagship destination within the Sun International portfolio. With a wide range of resort, casino, and dining facilities, Wild Coast Sun is seeking motivated individuals to join its Food and Beverage team in the role of Seasonal Waitron for the peak period from 01 July 2025 to 31 July 2025.
ROLE OVERVIEW
The Waitron – Seasonal role presents an ideal opportunity for experienced food and beverage professionals to be part of a high-energy, customer-focused team. The successful candidates will deliver exceptional food and beverage service within the resort’s restaurants, banqueting functions, and casino floor operations.
As a Waitron, you will be responsible for preparing the service area, attending to guest needs, promoting food and beverage offerings, and ensuring the highest standards of service are met consistently.
KEY RESPONSIBILITIES
Service Preparation and Work Area Readiness
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Complete mise-en-place, table settings, and other service preparations
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Assist with set-up and breakdown of banqueting functions as required
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Conduct checks to ensure floor appearance, equipment, and systems are functioning correctly
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Maintain cleanliness and organisation of assigned work station
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Follow health, safety, hygiene, and environmental regulations at all times
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Ensure proper use and storage of operating equipment
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Participate in regular stock takes
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Identify and report any service area anomalies or issues
Service Delivery and Customer Interaction
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Stay updated on food products, menus, and preparation methodologies
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Execute service tasks in line with established Food & Beverage standard operating procedures
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Take guest orders accurately and efficiently
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Place orders into the system promptly
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Explain menu items and make knowledgeable recommendations on food and beverage options
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Liaise respectfully with kitchen staff regarding special requests or dietary requirements
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Serve food and beverages to guests in accordance with company standards
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Attend to guest requests in a timely and courteous manner
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Clear tables after service and ensure the area is clean and presentable
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Process billing and cash-ups where applicable
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Promote and upsell on relevant food and beverage promotions and specials
Customer Service and Engagement
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Provide guests with a warm welcome and friendly service experience
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Greet customers upon arrival and departure, ensuring all interactions are respectful and professional
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Understand guest preferences and deliver personalised service
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Educate customers on Wild Coast Sun facilities, promotions, and events
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Handle guest complaints, requests, or suggestions professionally and escalate when necessary
QUALIFICATIONS AND EXPERIENCE REQUIRED
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Grade 12 or equivalent national qualification is essential
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Minimum of 2 years’ previous experience as a Waitron/Waiter in a hospitality environment
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Sound knowledge of food and beverage product offerings
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Understanding of food service, beverage service, and safe handling of operating equipment
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Excellent communication and upselling skills
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Basic computer literacy an advantage
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Ability to follow instructions and perform under pressure
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Team cooperation and strong work ethic
WORK CONDITIONS AND SPECIAL REQUIREMENTS
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Ability to work flexible shifts to meet operational demands
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Physically capable of handling equipment and performing food service duties
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Willingness to work in designated smoking areas as required by operational needs
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Open attitude towards performing similar functions in alternative outlets when necessary
EMPLOYMENT EQUITY AND PREFERENCE
Sun International is committed to transformation and employment equity in line with the Employment Equity Act, internal recruitment policies, and Gaming Board license conditions.
Preference will be given to candidates from designated groups, as well as applicants from the licensed areas, which include:
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Mbizana
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Flagstaff
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Maluti
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Mount Fletcher
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Lusikisiki
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Matatiele
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Mount Ayliff
Individuals living with disabilities are strongly encouraged to apply for this position.
HOW TO APPLY
Interested candidates who meet the requirements are invited to apply by submitting a detailed CV and supporting documents. Only shortlisted applicants will be contacted.
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