F&B FLOOR MANAGER – SUN INTERNATIONAL WILD COAST SUN | EASTERN CAPE
Posted: 23 June 2025
Location: Eastern Cape, South Africa
Company: Sun International – Wild Coast Sun
Department: Food & Beverage Management
Job Type: Permanent, Full-Time
Positions Available: 1
Reference Number: SI-263
Salary: Market Related
ABOUT SUN INTERNATIONAL AND WILD COAST SUN
Sun International is one of South Africa’s most reputable hospitality, gaming, and entertainment groups, renowned for its luxurious resorts and commitment to service excellence. Wild Coast Sun, a prestigious coastal resort under the Sun International brand, offers a wide range of entertainment, casino, dining, and leisure experiences to both local and international guests.
The Food & Beverage (F&B) department at Wild Coast Sun plays a vital role in maintaining service standards, profitability, and guest satisfaction across its diverse restaurants, bars, and food outlets.
ROLE OVERVIEW
An exciting opportunity exists for a motivated and experienced F&B Floor Manager to join the Wild Coast Sun team. This role is ideal for a results-driven individual with strong leadership skills and a passion for the hospitality and F&B industry.
The F&B Floor Manager will be responsible for the effective management of F&B operations on a day-to-day basis, ensuring profitability, operational excellence, product enhancement, and outstanding guest service across various food and beverage outlets within the resort, including casino operations.
KEY RESPONSIBILITIES
Delivered F&B Plan Implementation
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Align outlet objectives with the overall F&B strategy for Wild Coast Sun
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Input into strategic objectives to achieve F&B business targets
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Analyse F&B products, benchmark against industry trends, and manage risks
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Facilitate marketing plans and food & beverage promotions aligned with BBBEE targets
Shift Management
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Develop efficient staff schedules and allocate duties to maximise coverage
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Lead daily shift briefings, handovers, and reports
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Be actively present on the floor, assisting guests and resolving issues
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Manage staff appearance, floor standards, and equipment functionality
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Perform cash-ups and stock control procedures as per standard operating processes
Product Enhancement
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Conduct competitor analyses and pricing comparisons
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Review product performance and propose enhancements
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Motivate and implement new product offerings
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Track return on investment (ROI) and operational performance regularly
Standards and Governance
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Monitor F&B operations for compliance with legislative and health standards
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Implement control measures to mitigate financial and operational risks
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Conduct weekly inspections of front and back-of-house areas
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Encourage waste management practices and ensure staff are trained accordingly
People Management and Development
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Lead, motivate, and support F&B teams to maintain high service standards
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Identify training needs, coach, and develop staff competence
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Participate in recruitment and succession planning aligned with EE targets
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Performance manage outlet managers to ensure KPAs are achieved
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Maintain positive labour relations and manage union engagements
Budget Management
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Participate in budget forecasts and cost control measures
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Oversee cost of sales reports, recipe standardisation, supplier pricing reviews
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Monitor salary costs, absenteeism, staff productivity, and sales target achievements
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Implement remedial actions where necessary to ensure profitability
Customer Relationship Management
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Engage with guests, particularly VIPs, to resolve complaints and enhance satisfaction
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Support VIP services and events within F&B operations
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Communicate and uphold guest service standards across all outlets
Stakeholder Relationship Management
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Maintain effective communication with internal and external stakeholders
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Address non-conformance issues and operational concerns proactively
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Ensure operational effectiveness through clear communication and service provider alignment
QUALIFICATIONS AND EXPERIENCE REQUIRED
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3-year Hotel School Diploma or equivalent National Diploma qualification
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5-6 years experience in the F&B industry, with at least 2 years in a supervisory role
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F&B experience in a casino environment is advantageous
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Strong knowledge of F&B costing, product knowledge, stock control, and operations
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Technical expertise in wine, barista services, and speciality beverages
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Intermediate computer literacy, Micros and Opera knowledge preferred
CORE BEHAVIOURAL COMPETENCIES
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Strong problem-solving and decision-making abilities
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Resource coordination and operational planning
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Analytical thinking and attention to detail
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Relationship building and team leadership
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Results-oriented approach to performance management
WORK CONDITIONS AND SPECIAL REQUIREMENTS
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Ability to work flexible shifts to meet operational demands
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Physical mobility to perform tasks, including moving equipment
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Willingness to perform similar functions across various outlets as required
EMPLOYMENT EQUITY AND PREFERENCE
Preference will be given to candidates from designated groups in line with the Employment Equity Act, Sun International’s internal recruitment policy, and unit-specific equity plans. Right of first refusal applies to candidates from the Mgungundlovu Communal Property Association (MCPA) and licensed areas including Mbizana, Flagstaff, Mount Fletcher, Lusikisiki, Matatiele, Mount Ayliff, Mount Frere, Umzimkhulu, and Ntabankulu.
Individuals living with disabilities are encouraged to apply.
HOW TO APPLY
Qualified candidates who meet the above criteria should submit a comprehensive CV along with certified copies of qualifications. Only shortlisted applicants will be contacted for interviews.
EXPLORE MORE HOSPITALITY AND MANAGEMENT CAREER OPPORTUNITIES
For more exciting career opportunities in hospitality, food & beverage, and management, explore these categories:
These categories offer excellent opportunities for experienced F&B professionals seeking career growth within South Africa’s leading hospitality brands.
