Call Center Agent – Adendorff Machinery Mart | Aeroton, Gauteng

Launch Your Customer Service Career with Adendorff Machinery Mart

Are you an ambitious, detail-oriented communicator who thrives on solving customer queries and building relationships? Adendorff Machinery Mart’s Aeroton branch in Johannesburg South is seeking a Call Center Agent to become the voice of our brand. This permanent, entry-level position offers comprehensive training, on-the-job development, and the opportunity to work with one of South Africa’s leading tools and machinery retailers.

Why This Role Matters

As a Call Center Agent, you will be the first point of contact for customers seeking information, technical advice, or after-sales support for our extensive range of power tools, welding machines, compressors, and small engines. Your professionalism and empathy will help maintain customer satisfaction and loyalty, directly influencing repeat business and Adendorff’s reputation for exceptional service.

Key Responsibilities

Customer Engagement
Handle inbound and outbound calls, emails, and chat enquiries with professionalism and courtesy. Understand customer needs, recommend products, and provide technical guidance where your tools and machinery knowledge allows.

Complaint Resolution
Listen actively to customer concerns, troubleshoot issues in line with company policies, and escalate complex cases to technical teams as required. Maintain calm, empathetic communication to ensure every customer feels heard and valued.

Record Keeping & Reporting
Document customer interactions accurately in the CRM system, capturing essential details for follow-up and continuous improvement. Provide regular feedback to management on common issues, customer trends, and process enhancements.

Sales Support
Upsell and cross-sell products by identifying customer requirements and promoting relevant accessories, consumables, or service plans. Collaborate with the sales team to convert enquiries into sales, contributing to branch targets.

Process Adherence & Improvement
Follow standard operating procedures, service level agreements, and quality guidelines to ensure consistency. Volunteer insights in daily INVOCOM™ meetings, sharing ideas for improving scripts, FAQs, and customer workflows.

Ideal Candidate Profile

• Education: Senior Certificate (Grade 12) or equivalent.
• Experience: Entry-level candidates welcome; retail or call center experience is advantageous.
• Technical Aptitude: Basic knowledge of DIY tools, hardware, or machinery is a plus.
• Communication Skills: Excellent command of English (written and verbal); ability to explain technical concepts clearly.
• Interpersonal Skills: Empathy, patience, and the ability to build rapport with customers of all backgrounds.
• Attention to Detail: Accurate data entry and a methodical approach to problem-solving.
• Multitasking: Comfort handling multiple chat windows, emails, and phone calls simultaneously.
• Adaptability: Willingness to learn new products and processes in a fast-paced environment.

What You’ll Gain

Comprehensive Training
Receive structured onboarding covering Adendorff’s product range, customer service standards, and CRM tools. Benefit from continuous learning sessions and product demonstrations.

Career Progression
Explore pathways into Sales Advisor, Technical Support Specialist, or Call Center Team Leader roles. Adendorff invests in internal development through mentorship programmes and leadership training.

Employee Benefits
Enjoy a negotiable salary package with benefits, including medical aid contributions, staff discounts on industry-leading tools and machinery, and performance-based incentives.

Work Schedule
Monday to Friday, 08:00 – 17:00, with Saturday shifts as required to support peak service periods.

Adendorff Machinery Mart Culture

At Adendorff, our vision is to be the market leader in tools and machinery retail by delivering total solutions and building lasting customer relationships. We foster a culture of Organizational Development & Training, ensuring every employee has the opportunity to grow both personally and professionally. By joining our Aeroton branch, you become part of a team that values innovation, accountability, and exceptional service.

How to Apply

If you are ready to take your customer service skills to the next level and contribute to a dynamic retail environment, submit your CV via our website’s “Careers” page before 26 June 2025. All designated groups are encouraged to apply. If you do not receive feedback within two weeks, please consider your application unsuccessful.

Explore Related Opportunities

• Customer Service Roles: Browse Customer Service Jobs
• Administrative Careers: View Admin & Support Jobs
• Gauteng Vacancies: Discover Gauteng Job Listings

For daily updates on top retail and technical positions, visit Jobs and Career Opportunities South Africa at https://jobsandcareeropportunities.co.za/. Start your journey with Adendorff Machinery Mart and become a pivotal part of our customer-centric team.

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