Service Delivery Specialist – AVBOB | IT Management Jobs in Centurion, Gauteng
Location: Centurion, Gauteng
Company: AVBOB
Reference Number: CO16SDS01
Contract Type: Permanent
Closing Date: 20 June 2025
About AVBOB
AVBOB, a proudly South African mutual society, has served the nation for over 100 years. Renowned for its customer-first values, AVBOB offers a supportive work environment, wellness programs, competitive remuneration, and comprehensive benefits, including pension and medical aid contributions. As a leader in insurance and funeral services, AVBOB is embracing digital transformation, and the Service Delivery Specialist plays a key role in this evolution.
Role Overview
The Service Delivery Specialist will support the business through robust delivery of internal and external IT solutions. This role ensures alignment of technology initiatives with strategic business objectives, focusing on infrastructure oversight, system optimization, and stakeholder engagement. The ideal candidate will have strong project coordination, technical knowledge, service improvement experience, and excellent people skills.
This is a strategic position suited for professionals with a background in IT service management, business process development, and vendor coordination.
Key Responsibilities
Technology Infrastructure and System Management
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Oversee and maintain AVBOB’s IT infrastructure, ensuring availability, security, and performance
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Drive continuous system upgrades and improvements
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Lead the Service Desk function, ensuring SLA adherence and consistent quality
Client and Stakeholder Engagement
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Develop strong relationships with internal business units and external technology partners
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Maintain open lines of communication with regular progress reports and updates
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Monitor vendor performance and ensure alignment with service-level expectations
Project and Process Leadership
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Coordinate concurrent projects, ensuring alignment with business development goals
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Translate business needs into actionable technology requirements
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Foster collaboration between technical and product teams
Incident and Problem Resolution
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Manage and resolve high-priority service incidents, ensuring minimal disruption
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Facilitate post-incident reviews and continuous service improvement
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Ensure SLA compliance and documentation of service issues
Service Performance and Optimization
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Evaluate internal and third-party service processes, implementing best practices
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Proactively identify gaps in delivery and drive innovation for operational efficiency
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Embed industry-standard frameworks in daily operations
Minimum Qualifications and Experience
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Bachelor’s Degree in Information Technology, Information Systems, or Business Management
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7+ years of experience in service delivery or a similar role
Essential Skills and Knowledge
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In-depth understanding of IT systems, solution architecture, and infrastructure
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Strong business process development and operational analysis experience
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Proficient in data tools, reporting, and root-cause analysis
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Knowledge of ITIL, project management, and incident response frameworks
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Excellent verbal, written, and interpersonal communication skills
Behavioural Competencies
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Strong leadership and decision-making abilities
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Collaborative and customer-focused approach
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Organised, detail-oriented, and structured
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Critical thinking and problem-solving expertise
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Ability to thrive in a fast-paced, evolving environment
What AVBOB Offers
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A stable, values-driven company with over a century of history
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Competitive remuneration package with pension and medical aid
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Employee wellness programs and personal support services
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Opportunities to lead transformative digital initiatives
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An inclusive work culture that values continuous improvement
Equal Opportunity Employer
AVBOB is an equal opportunity employer. All suitably qualified candidates are encouraged to apply. If you do not receive a response within 30 days of the closing date, please consider your application unsuccessful.
How to Apply
Submit your application online before 20 June 2025. Early applications are encouraged.
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