Assistant Food and Beverage Manager – ANEW Hotel Hilton | Hospitality Management Jobs in Pietermaritzburg, KwaZulu-Natal

Job Title: Assistant Food and Beverage Manager
Location: Pietermaritzburg, KwaZulu-Natal, South Africa
Company: ANEW Hotel Hilton
Job Type: Permanent | Full-Time | Shift Work Required
Department: Food and Beverage | Hotel Management
Education Requirement: Matric (Essential) | Hospitality Certificate or Diploma (Advantageous)
Closing Date: 04 July 2025
Reference Number: AHR250505-1

Join ANEW Hotel Hilton as an Assistant Food and Beverage Manager – Elevate Your Career in Hospitality Leadership

Are you passionate about providing exceptional guest service and ready to take the next step in your hospitality management career? ANEW Hotel Hilton, a distinguished 4-star property situated in the heart of Pietermaritzburg, KwaZulu-Natal, is seeking an experienced and motivated Assistant Food and Beverage Manager to join their dynamic team.

This is an excellent opportunity for a service-driven, detail-oriented, and ambitious individual to work with one of South Africa’s leading hotel groups and contribute to the success of an iconic establishment known for its warm hospitality, excellent cuisine, and outstanding guest experiences.

About ANEW Hotel Hilton

Part of the renowned ANEW Hotels & Resorts portfolio, ANEW Hotel Hilton is a landmark in KwaZulu-Natal’s Midlands. The hotel combines historical charm with modern hospitality excellence, catering to both leisure and business guests with top-class accommodation, conference facilities, and exceptional food and beverage offerings.

Role Overview: Assistant Food and Beverage Manager

As the Assistant Food and Beverage Manager, you will play a key leadership role in supporting the Food and Beverage Department to deliver outstanding service, meet financial targets, and ensure smooth day-to-day operations. You will work closely with the Food and Beverage Manager and hotel leadership team to oversee the quality of food and beverage service, manage staff performance, uphold standards, and drive profitability across all F&B outlets.

The ideal candidate is an organised, customer-focused hospitality professional with excellent leadership abilities and a strong background in food and beverage operations.

Minimum Requirements

• Matric / Grade 12 certificate (Essential)

• Relevant Hospitality Certificate or Hospitality Management Diploma (Advantageous)

• Minimum of 3 years’ experience in the hospitality industry within a reputable 4-star property

• At least 18 months of supervisory or management experience in a food and beverage environment

• Strong knowledge of Food and Beverage operations and service standards

• High level of numeracy with excellent organisational and cost control skills

• Exceptional attention to detail, discipline, and ability to meet deadlines

• Excellent communication skills in English; proficiency in IsiZulu and/or IsiXhosa is advantageous

• High degree of self-motivation, ambition, and the ability to work both independently and as part of a team

• Proficient time management skills and the ability to thrive in a fast-paced environment

• Practical knowledge of Opera and Micros, particularly Point of Sale (POS) systems

Key Duties and Responsibilities

Operational Excellence and Service Delivery

• Support the Food and Beverage Manager in overseeing daily operations across all F&B outlets, ensuring exceptional service standards

• Contribute to creating a welcoming and efficient atmosphere for all guests, consistently exceeding customer expectations

• Monitor F&B service delivery to maintain high-quality guest experiences, addressing guest concerns promptly and professionally

• Lead by example, ensuring all employees project a positive attitude, professional image, and adhere to brand standards

Financial Management and Revenue Control

• Assist in achieving budgeted revenue targets for all food and beverage outlets within the hotel

• Take full accountability for financial performance within the department, implementing effective cost control measures

• Ensure accurate stock management, inventory control, and procurement processes are in place

• Monitor and analyse departmental budgets, costs, and profitability, taking corrective action where necessary

• Ensure proper use of Point of Sale (POS) systems such as Opera and Micros to manage sales and revenue reporting

Staff Leadership and Development

• Contribute to maintaining appropriate staffing levels across F&B outlets to ensure smooth operations and excellent guest service

• Assist in recruiting, training, and mentoring team members to uphold service excellence standards

• Provide on-the-job coaching and performance feedback to develop employees’ skills and confidence

• Foster a positive work environment that motivates staff to deliver their best and maintain high morale

• Ensure team members adhere to operational policies, health and safety regulations, and food hygiene standards

Customer Service and Guest Satisfaction

• Engage with guests during service periods, promoting a hospitable, friendly, and professional atmosphere

• Handle guest feedback effectively, resolving complaints promptly to ensure high levels of customer satisfaction

• Consistently strive to enhance the guest experience through innovative F&B offerings and attention to detail

General Administrative Duties

• Ensure compliance with all health and safety, hygiene, and food quality regulations

• Participate in monthly departmental meetings and contribute to operational planning

• Maintain accurate records of departmental operations, including stock levels, staff attendance, and financial reports

• Assist in preparing reports for hotel management on departmental performance and guest satisfaction

Why Join ANEW Hotel Hilton

• Be part of the ANEW Hotels & Resorts group, known for investing in employee growth and career advancement

• Work in a reputable, well-established 4-star hotel with a strong emphasis on service excellence

• Gain exposure to diverse hospitality operations in an iconic Midlands destination

• Enjoy a supportive and professional work environment with opportunities for skill development and training

• Competitive remuneration package aligned with industry standards

Ideal Candidate Profile

This position is best suited for individuals who are:

• Passionate about hospitality and committed to service excellence

• Strong leaders with the ability to motivate and develop their teams

• Organised, detail-oriented, and financially savvy

• Excellent communicators with a proactive, solution-focused mindset

• Eager to take on new challenges and grow their career within the hotel industry

Equal Opportunity Employer

ANEW Hotel Hilton is an equal opportunity employer committed to diversity and inclusion. All suitably qualified candidates are encouraged to apply.

How to Apply

If you are ready to advance your career in hospitality management and contribute to the success of a premier hotel in Pietermaritzburg, apply now to become part of the ANEW Hotel Hilton team.

Closing Date for Applications: 04 July 2025

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