Administrator: Service Advisor – Motus Toyota Nelspruit | Automotive Admin Jobs in Mpumalanga
Location: Nelspruit, Mpumalanga
Company: Motus Toyota
Reference Number: MOT240312-34
Contract Type: Permanent
Closing Date: 24 June 2025
About Motus Toyota
Motus Toyota is part of the renowned Motus Group, one of South Africa’s largest automotive retail groups with a strong national presence. Focused on delivering exceptional customer service and premium automotive solutions, Motus Toyota consistently achieves excellence in both vehicle sales and after-sales service. The Nelspruit branch, located in Mpumalanga, is currently looking for a qualified and detail-oriented Administrator: Service Advisor to support operations within its service department.
This position is designed for an individual who is passionate about customer care, process coordination, and administrative precision in the automotive industry. The successful candidate will play a vital role in facilitating service workflows, improving customer satisfaction, and supporting technical teams.
Administrator Role Overview
The Administrator: Service Advisor will report directly to the Service Manager and be responsible for the coordination of daily activities within the service department. This includes ensuring smooth interaction between service advisors, foremen, technicians, and customers. The role demands high attention to detail, an understanding of the automotive service lifecycle, and the ability to deliver consistent service excellence.
Administrator Key Responsibilities
Coordinate workflow between service advisors, foremen, technicians, and customers
Manage daily opening and closing of the workshop
Ensure all vehicles are securely stored overnight and that keys are managed through the dealership’s keysafe system
Monitor that vehicles are parked outside at the start of each day and that key controls are enforced
Ensure job cards are properly completed and signed off by service advisors and technicians
Provide technical assistance to foremen and technicians for quoting and job estimation
Communicate booking status updates to customers promptly and professionally
Assist Service Manager, Service Receptionist, and Controller with administrative and operational support
Oversee the timely ordering of required parts for service jobs
Ensure job cards are accurately costed, invoiced, and signed by customers
Record and report customer comebacks and ensure root cause analysis is completed
Book vehicles in for services or repairs and coordinate pre-service road tests with foremen or quality controllers
Promote compliance with Toyota’s safety, tool handling, and dress code standards
Prepare and submit quotes for customer approval, and follow up on quotes not converted to sales
Promote accessories and additional services to customers
Minimum Qualifications and Experience
Educational Requirements:
Grade 12 (Matric) is essential
Work Experience:
At least 3 years of experience as a Service Advisor in the automotive sector is required
A Toyota Master Service Advisor certification is mandatory
Experience working within dealership environments, especially under the Toyota brand, is highly advantageous
Technical Requirements:
Proficiency in computer systems and dealership software
Clear criminal record
Administrator Skills and Competencies
Exceptional verbal communication and customer interaction skills
Ability to manage time effectively and coordinate multiple tasks simultaneously
Strong interpersonal skills to maintain internal and external relationships
Attention to detail and commitment to administrative excellence
Ability to perform under pressure and meet operational deadlines
Professional presentation and adherence to dealership standards
Proactive problem-solving and decision-making ability
What the Company Offers
Opportunity to work within a respected national automotive group
Supportive environment with structured processes and training
Access to industry-leading automotive technology and tools
Professional growth prospects within the Motus Group
Market-related salary and benefits package
Equal Employment Opportunity
Motus Toyota is an equal opportunity employer and committed to transformation in the South African workforce. The company supports Employment Equity as per its internal policy and national legislation. All appointments will be made in line with the company’s employment equity objectives.
Administrator Application Instructions
Interested applicants are encouraged to apply before the closing date: 24 June 2025. Applications that do not meet the minimum criteria will not be considered. Only shortlisted candidates will be contacted. If you do not receive a response within two weeks of the application deadline, kindly regard your application as unsuccessful.
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