Senior Store Manager – Pedros | Pietermaritzburg, KwaZulu-Natal
Company: Pedros
Location: Raisthorpe, Pietermaritzburg, KwaZulu-Natal
Job Type: Permanent
Date Posted: 21 June 2025
Application Closing Date: 11 July 2025
Division: Stores
Industry: Restaurants / Quick Service Restaurants
Experience Level: Mid-Senior
Functional Area: Management
About Pedros
Pedros is one of South Africa’s fastest-growing flame-grilled chicken brands, renowned for its bold flavours, great customer service, and welcoming store environment. We believe in delivering value through high-quality meals, operational excellence, and exceptional customer satisfaction. As we expand our footprint across South Africa, we are seeking a passionate and experienced Senior Store Manager to join our Raisthorpe team in Pietermaritzburg.
Role Overview: Senior Store Manager
As a Senior Store Manager, you will lead the daily operations of the Pedros outlet in Raisthorpe. Your mission will be to manage staff effectively, maintain service and food quality standards, optimize profitability, and drive the overall success of the store. This is a high-impact role suitable for a driven, customer-focused leader who thrives in a fast-paced restaurant environment.
Key Responsibilities
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Manage all aspects of store operations including staffing, stock control, budgeting, and performance monitoring
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Ensure that all products meet Pedros’ food quality and hygiene standards in compliance with SOPs
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Supervise stock levels, purchasing, and inventory control to minimize waste and reduce losses
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Handle customer complaints promptly and professionally, maintaining top-tier service levels at all times
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Achieve and exceed sales and gross profit margin targets through team motivation and strategic planning
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Maintain compliance with all health and safety regulations and local legislative requirements
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Ensure the completion of daily opening and closing procedures to standard
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Plan, implement and monitor in-store marketing and promotional campaigns to drive sales
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Provide training, coaching, and development to team members, ensuring continuous performance improvements
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Conduct regular staff evaluations and initiate performance-based reward or corrective action
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Coordinate recruitment efforts and ensure proper onboarding and retention of talent
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Host structured staff meetings to align teams with business goals and operational updates
Minimum Requirements
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Minimum of 3 years’ experience in a management role within the restaurant or fast-food sector
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Sound understanding and experience with GAAP Point-of-Sale systems (advantageous)
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Proven leadership and people management capabilities with a track record of achieving performance targets
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Exceptional customer service and conflict-resolution skills
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Excellent verbal communication, planning, and organizational ability
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Ability to work under pressure and manage multiple responsibilities efficiently
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Strong problem-solving skills and the ability to make informed decisions quickly
What Pedros Offers
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A competitive salary package based on experience and performance
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Growth and promotion opportunities within one of South Africa’s fastest-growing restaurant brands
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Supportive leadership and team culture
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Ongoing training, mentorship, and career development programmes
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A dynamic and energetic work environment where your contributions make a direct impact
How to Apply
Interested candidates should submit their applications online through the Pedros Careers Page or visit www.jobsandcareeropportunities.co.za and search for the latest management roles in the restaurant sector. Apply before 11 July 2025 to be considered.
Explore More High-Earning Opportunities
Join Pedros and help shape the future of flame-grilled chicken in South Africa. Be part of a team where passion, flavour, and performance come together to create extraordinary experiences for our customers.
