CUSTOMER CONSULTANT – LAGUNA MALL (LANGEBAAN, WESTERN CAPE)
Company: Dis-Chem Pharmacies Limited
Location: Laguna Mall, Langebaan, Western Cape
Job Type: Permanent – Full Time
Industry: Retail / Customer Service
Published: 20 June 2025
Closing Date: 04 July 2025
JOIN DIS-CHEM PHARMACIES AS A CUSTOMER CONSULTANT
Dis-Chem Pharmacies, one of South Africa’s most trusted pharmaceutical and retail brands, is on the lookout for a committed and customer-focused Customer Consultant at our Laguna Mall branch in Langebaan. This is your opportunity to be part of a dynamic retail environment where you will engage directly with customers, resolve queries, promote our benefits programme, and uphold the standards of service excellence Dis-Chem is known for.
If you are a problem-solver with excellent communication skills and a passion for customer care, we encourage you to apply today.
KEY RESPONSIBILITIES
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Provide high-quality customer service by addressing enquiries regarding Dis-Chem products and services
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Capture customer data accurately and maintain up-to-date documentation
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Manage promotional materials such as goody bags, application forms, and baby kits
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Handle card balance inquiries and interpret card reports and statements
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Coordinate stock control processes related to promotional inventory and shrinkage
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Accurately process transactions through TRMS and escalate complex queries when necessary
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Respond promptly to complaints and compliments using the customer service diary
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Maintain store signage for Benefits Programme and ensure maximum visibility at help desks and till points
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Manage and report on in-store events and promotional campaigns
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Ensure communication across departments regarding customer service goals and training
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Facilitate customer recruitment for the Benefits Programme
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Offer exceptional telephone etiquette as per Dis-Chem SOPs
MINIMUM QUALIFICATIONS AND EXPERIENCE
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Grade 12 / Matric with at least 60% in English, Afrikaans, and Maths Literacy
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Minimum 1 year of experience in administration or public relations
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Basic computer proficiency in MS Office
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Willingness to work retail hours including weekends and public holidays
ADVANTAGEOUS SKILLS AND KNOWLEDGE
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National qualification in Administration, Customer Service, or Public Relations
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Knowledge of SAP systems
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Ability to speak a third additional language
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Familiarity with the POPI Act and Consumer Protection Act
KEY COMPETENCIES REQUIRED
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Strong written and verbal communication in English and Afrikaans
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Active listening and customer-focused problem-solving
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Accuracy and attention to detail in administration
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Ability to manage multiple tasks and time effectively
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Honest, patient, and resilient under pressure
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Comfortable dealing with customer concerns and resolving conflict
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Confidence to work independently and also within a team structure
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Passionate about delivering superior customer experiences
EMPLOYMENT CONDITIONS
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Must be willing and able to work retail shifts
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Valid driver’s license and access to reliable transport for training or travel when required
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Must be a South African citizen
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Clean credit and criminal records
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Adherence to Dis-Chem’s Health and Safety and Transformation strategies
REMUNERATION AND BENEFITS
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Market-related monthly salary
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Company-sponsored medical aid
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Provident fund
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Staff discount account
HOW TO APPLY
If you are passionate about customer service and want to be part of a team that values quality, integrity, and community, we encourage you to apply before 04 July 2025.
Applications must be submitted via the official Dis-Chem recruitment platform or through trusted job listing partners like JobsAndCareerOpportunities.co.za.
Please note: Only shortlisted applicants will be contacted. If you do not hear from us within two weeks after the closing date, consider your application unsuccessful.
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