Key Account Manager

16/06/2025 admin DSV Jobs 0

Key Account Manager – Road Logistics | DSV – Kempton Park, Gauteng

Job Title: Key Account Manager – Road Logistics
Company: DSV – Global Transport and Logistics
Location: Kempton Park, Gauteng (Plumbago)
Job Type: Full-Time | Permanent
Application Closing Date: Not specified – Apply as soon as possible

ABOUT THE COMPANY

DSV is a world-class transport and logistics company with a global footprint and a strong commitment to excellence. Founded in 1976 in Denmark, DSV has become the third-largest logistics provider worldwide, operating in over 80 countries with nearly 160,000 employees. DSV offers end-to-end supply chain solutions – from warehousing and road logistics to air and sea freight. With a reputation for performance, innovation, and customer satisfaction, DSV continues to shape the future of logistics. Visit www.dsv.com to learn more.

ROLE OVERVIEW

Are you an experienced logistics sales professional with a strong track record in key account management? DSV is looking for a highly driven Key Account Manager to join its Road Logistics team in Kempton Park. In this pivotal role, you’ll oversee major customer accounts, grow existing business, onboard new clients, and ensure seamless coordination across operational, IT, HR, and finance functions. If you are self-motivated, strategic, and passionate about client success, this is your opportunity to thrive in a globally recognized company.

KEY RESPONSIBILITIES

  • Manage and grow a portfolio of key accounts, ensuring retention and satisfaction

  • Conduct customer health checks and account review meetings for strategic, large, and medium clients

  • Identify, record, and act on upselling opportunities and scope of work expansions

  • Track sales pipeline activity, ensuring opportunities move through the funnel as planned

  • Drive customer satisfaction with on-time issue resolution via DSV’s CSP system

  • Proactively escalate service delivery issues, managing internal communication with relevant departments

  • Monitor accounts receivable (DSO) and ensure clients pay within agreed terms, escalating delays where necessary

  • Protect at-risk clients through a defined account management plan

  • Regularly review unprofitable customers and implement corrective action

  • Obtain at least one client referral per month

  • Analyze up-trade and down-trade trends to address revenue variances with data-driven insights

  • Maintain accurate client data, rate cards, and ensure timely annual rate adjustments

  • Attend regular sales and product training and apply learnings to improve service delivery

  • Update and execute Client Account Plans (CAP) quarterly for top-tier clients

  • Work collaboratively with internal stakeholders to implement and manage IT-driven logistics solutions

MINIMUM REQUIREMENTS

  • 5+ years of sales experience, with 3 years in logistics or solution selling

  • Valid driver’s license and own vehicle

  • Willingness to work overtime and travel nationally when required

QUALIFICATIONS

  • Matric certificate is essential

  • Tertiary qualification in Logistics, Business Management, or a related field is advantageous

TECHNICAL COMPETENCIES

  • MS Outlook, Excel, Word, and PowerPoint (Advanced proficiency required)

  • Familiarity with CRM systems and data management tools

  • Understanding of logistics solutions, customer implementations, and IT-driven processes

KEY ATTRIBUTES FOR SUCCESS

  • Highly self-motivated, results-oriented, and accountable

  • Demonstrated business acumen and strategic thinking

  • Excellent interpersonal and communication skills

  • Ability to take ownership of client relationships and performance

  • Strong analytical mindset, capable of interpreting sales data and operational trends

  • Collaborative team player with a commitment to exceptional client value

WHAT DSV OFFERS

  • A global platform to grow your logistics and supply chain career

  • Exposure to multi-national clients and strategic accounts

  • Access to professional development, training, and mentoring

  • A supportive, inclusive, and high-performance work environment

  • The chance to make a real impact on customer satisfaction and business growth

EMPLOYMENT EQUITY & DISCLAIMER

DSV is committed to employment equity and transformation. Preference may be given to candidates from designated groups as defined by the Employment Equity Act.

  • Only shortlisted applicants will be contacted

  • If you don’t hear back within 4 weeks, please consider your application unsuccessful

  • DSV reserves the right to amend or close the vacancy at any time

HOW TO APPLY

To apply for this role, visit DSV Careers or submit your application via Jobs and Career Opportunities South Africa.

EXPLORE MORE OPPORTUNITIES

Join DSV—where your drive meets opportunity, and your ambition fuels global success.

APPLY HERE

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