Call Centre Agent – Parktown, Gauteng | Merchants Recruitment

Company: Merchants Recruitment (Recruiting Partner)
Location: Parktown, Gauteng
Contract Type: Long-Term Contract
Date Posted: 10 June 2025
Requisition ID: 4098

About the Company

Merchants Recruitment is a leading talent solutions provider for the business process outsourcing (BPO) industry. They specialize in connecting dynamic companies with top-tier customer service professionals. With a strong reputation across South Africa, Merchants is committed to empowering candidates through career development opportunities within client-focused environments.

Role Overview

Merchants is seeking motivated and customer-centric individuals to join their team as Call Centre Agents in Parktown, Johannesburg. This is an exciting opportunity for individuals who are passionate about problem-solving, have excellent communication skills, and enjoy working in a high-performance environment. The role involves rotational shift work, including weekends and public holidays, within a supportive team structure.

As a Call Centre Agent, you will be the first point of contact for customers, assisting with inquiries related to billing, service issues, and general account support. If you’re a solution-driven professional with a flair for helping people, this role could be the perfect fit for you.

Key Responsibilities

• Handle inbound calls from customers related to billing, connectivity, and general service inquiries

• Deliver high-quality customer experiences with empathy, accuracy, and professionalism

• Provide tailored solutions to customers’ problems and promote appropriate services when necessary

• Accurately capture all call details into the customer relationship management (CRM) system

• Stay up to date on products, services, and procedures to offer effective and knowledgeable support

• Follow internal call handling procedures and meet established performance targets

• Represent the brand with integrity and a commitment to service excellence

Minimum Requirements

• Matric (Grade 12) or NQF Level 4 qualification

• A minimum of 6 months’ experience in a call centre or customer service role (preferred)

• Fluency in English plus additional languages such as Zulu, Sotho, or Afrikaans

• Strong verbal and written communication skills

• Excellent multitasking ability and a proactive approach to problem-solving

• Availability to work on a rotational schedule, including weekends, nights, and public holidays

• Tech-savvy with the ability to navigate computer systems and CRM platforms

Work Environment and Hours

• Work is based on a 7-day rotating schedule, including night shifts and weekend coverage

• Long-term contract with potential for growth into permanent opportunities

• Dynamic, inclusive, and supportive call centre environment

• Team-focused culture with access to training and career development pathways

Skills and Competencies

• Exceptional interpersonal and listening skills

• A strong sense of resilience and adaptability under pressure

• Commitment to achieving customer satisfaction and service targets

• Attention to detail and accurate record-keeping

• Ability to work collaboratively within a team as well as independently

What the Company Offers

• Market-related salary with growth potential based on performance

• Structured onboarding and training programs

• Opportunity to be part of one of South Africa’s top customer service outsourcing teams

• Exposure to leading technology and tools used in call centre operations

• Supportive leadership and clear performance feedback mechanisms

Equal Opportunity Statement

Merchants Recruitment is an equal opportunity employer. We value diversity and strive to create an inclusive work environment where individuals from all backgrounds are empowered to succeed. We encourage all qualified candidates to apply, regardless of race, gender, religion, or disability status.

How to Apply

If you’re ready to bring your customer service skills to a dynamic and rewarding environment, apply today. Submit your CV and supporting documents via the official recruitment platform. Be sure to highlight any relevant customer service, communication, and multilingual experience.

Explore More Opportunities

• Discover other Call Centre Jobs in Gauteng

• View more Customer Service Opportunities across South Africa

• Learn more about open roles with Merchants Recruitment

Visit Jobs and Career Opportunities to apply for this role and find more long-term career options in the BPO industry.

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