Service Advisor Trainee – Hyundai Midrand | Automotive Jobs in Gauteng
Company: Hyundai South Africa
Location: Midrand, Gauteng, South Africa
Contract Type: Fixed-Term Contract
Date Posted: 5 June 2025
Requisition ID: MOT250430-4
Application Closing Date: 5 June 2025
About the Company
Hyundai Automotive South Africa is one of the leading automotive brands in the country, delivering world-class vehicles and services that enhance customer mobility. Hyundai Midrand is currently offering a fantastic opportunity for a Service Advisor Trainee to join their team on a fixed-term basis, aimed at developing future service professionals in the automotive sector. If you’re passionate about delivering excellent customer service and gaining practical dealership experience, this position could be your gateway to a successful career.
Role Overview
The Service Advisor Trainee will support the service department by enhancing the customer experience and ensuring smooth service operations. This position requires someone with a keen attention to detail, solid communication skills, and the ability to multitask in a fast-paced environment. You’ll work directly with customers and technicians to manage bookings, inspect vehicles, and ensure accurate documentation, with a focus on maximizing service sales and maintaining customer satisfaction.
Key Responsibilities
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Apply professional sales techniques to maximize service sales
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Ensure secure handling of all cash and transactions
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Represent Hyundai professionally and build customer confidence in the brand
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Greet customers with courtesy and efficiently record job details
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Accurately update vehicle history and customer requirements on job cards
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Conduct physical inspections of vehicles with customers, noting any visible damage and recording mileage
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Perform daily customer follow-ups and provide real-time updates on vehicle service progress
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Ensure verified payment is received before releasing completed jobs
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Accurately complete Consumer Protection Act (CPA) documentation
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Adhere to the company’s quoting and authorization policy before commencing work
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Confirm payment arrangements and authorization for service/maintenance plans and additional repairs
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Enforce cash sale policies, including deposits for quotes exceeding R5,000
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Ensure all repair waiver forms are completed and signed by customers
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Maintain an up-to-date filing system for job cards and service records
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Submit warranty job cards to the Warranty Clerk daily
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Perform daily costing of labour hours and carry-over jobs
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Communicate and upsell additional service items to customers with proper authorization
Qualifications and Experience
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Matric / Grade 12 or equivalent qualification
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1 to 2 years of experience in a similar customer service, sales, or workshop support role is beneficial
Skills and Personal Attributes
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Strong communication skills—verbal and written
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Good interpersonal and customer-facing abilities
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High level of accuracy and attention to detail
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Ability to multitask and handle pressure in a busy service environment
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Strong organizational and administrative skills
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Willingness to learn dealership systems and policies
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A passion for the automotive industry and customer satisfaction
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Good understanding of basic vehicle servicing processes
What the Company Offers
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Structured training and mentorship as part of Hyundai’s talent development programme
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A chance to gain hands-on experience in a reputable automotive dealership
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Supportive team environment and performance feedback to guide your growth
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Exposure to administrative, technical, and customer-facing service roles
Equal Opportunity Statement
Hyundai South Africa is committed to creating a diverse and inclusive environment. Preference will be given to non-equity candidates in alignment with the company’s transformation goals. We encourage all qualifying individuals to apply, including youth looking to start their careers in the motor industry.
How to Apply
Apply before the closing date: 5 June 2025 to be considered for the Service Advisor Trainee role at Hyundai Midrand. If you do not hear from us within 30 days, please consider your application unsuccessful.
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