Bookings Clerk – Hyundai Paarden Eiland | Automotive Admin Jobs in Western Cape
Company: Hyundai South Africa
Location: Paarden Eiland, Western Cape, South Africa
Contract Type: Permanent
Date Posted: 5 June 2025
Requisition ID: MOT250604-2
Application Closing Date: 11 June 2025
About the Company
Hyundai South Africa, a leading name in the automotive sector, is dedicated to delivering world-class service and quality. With a strong commitment to excellence, innovation, and customer satisfaction, Hyundai Paarden Eiland is actively looking for a Bookings Clerk who thrives in a fast-paced, customer-centric environment. The ideal candidate will ensure seamless vehicle bookings and play a key role in upholding Hyundai’s service reputation.
Role Overview
The Bookings Clerk will be primarily responsible for managing service bookings, validating documentation, processing claims, and supporting warranty processes in strict adherence to Hyundai Automotive SA and company policies. This role requires meticulous attention to detail and a proactive approach to communication and customer service.
Key Responsibilities
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Accurately validate all vehicle data and documentation before entering it into internal systems
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Review job cards thoroughly before costing for workshop, paint, and panel jobs
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Ensure the correct damage codes are assigned to all warranty claims
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Expedite and resolve claim queries in a professional and timely manner
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Maintain the security and cleanliness of the parts claim store at all times
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Ensure that warranty parts are correctly tagged and stored appropriately
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Ensure all prescribed parts are dispatched to suppliers within the specified timeframes
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Manage and process paint shop claims as per Hyundai policies
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Liaise with the Hyundai Automotive SA (HASA) warranty department to ensure continuity and compliance
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Keep a running list of back-ordered warranty parts and follow up with both customers and suppliers
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Ensure customers are informed and return for any outstanding back-order repairs
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Verify vehicle history and previous warranty work before processing any new claim
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Confirm warranty validity based on vehicle age, mileage, and service parameters
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Ensure correct mileage and part numbers are recorded on all warranty documentation
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Secure appropriate authorisation for repair jobs from the Dealer Principal or Service Manager
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Reconcile all job cards, invoices, and warranty claims to a warranty register
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Submit completed warranty documentation to HASA within 7 days of repair
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Confirm that all invoices have been received and processed by HASA
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Ensure job cards are costed and invoiced immediately upon completion
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Handle the destruction or return of failed parts per HASA policies
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Maintain a structured filing system by chassis number
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Compile a manual report of warranty parts over 30 days for incentive tracking
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Perform additional reasonable duties as assigned by management
Qualifications and Experience
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Matric (Grade 12) certificate
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Minimum of 2 years’ experience in a similar role within the automotive industry
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Knowledge of costing, claims, and warranty processes essential
Skills and Personal Attributes
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Strong attention to detail and high levels of accuracy
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Excellent communication and interpersonal skills
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Proven ability to multitask in a high-volume service environment
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Good organizational and administrative abilities
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Ability to work under pressure while maintaining high service standards
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Familiarity with Hyundai Automotive SA systems and processes will be advantageous
What the Company Offers
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A permanent role in a reputable, stable, and growing company
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A chance to contribute to a high-performing dealership team
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Competitive compensation and career advancement opportunities
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Access to a collaborative and supportive work environment
Equal Opportunity Statement
Hyundai South Africa is committed to transformation and employment equity. Applications from designated groups are welcomed in accordance with Hyundai’s Employment Equity Plan.
How to Apply
Apply before the closing date: 11 June 2025 for the Bookings Clerk role at Hyundai Paarden Eiland. If you do not receive a response within 30 days of applying, please consider your application unsuccessful.
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