Receptionist – Fidelity Services Group | Cape Town, Western Cape

Company: Fidelity Services Group
Location: Cape Town, Western Cape
Date Posted: 2 June 2025
Contract Type: Permanent
Application Closing Date: 6 June 2025

About the Company

Fidelity Services Group is South Africa’s leading provider of integrated security solutions, trusted by both businesses and individuals across the nation. With a commitment to service excellence, innovation, and transformation, the Group plays a pivotal role in securing people, property, and information. As part of its operations in the Western Cape, Fidelity Security Services – George branch – is now recruiting a professional and personable Receptionist to serve as the first point of contact for the organization.

Role Overview

The Receptionist position is a critical front-line role within Fidelity’s Cape Town operation. The incumbent will be responsible for managing incoming calls, greeting visitors, and maintaining the reception area in a professional and orderly manner. This role requires a high level of interpersonal skill, excellent communication, and a strong sense of professionalism, making it ideal for someone passionate about customer service and administration.

If you’re looking to start or grow your career in the security and operations industry, and you’re eager to contribute to a reputable company with a national footprint, this position could be the perfect fit.

Key Responsibilities

• Answering and managing all incoming telephone calls efficiently and professionally

• Routing calls to the appropriate departments or staff members and taking accurate messages

• Welcoming and assisting walk-in visitors in a courteous and professional manner

• Maintaining a clean, organized, and professional reception area at all times

• Handling basic administrative duties and assisting internal departments when required

• Ensuring messages and communications are relayed promptly and accurately

• Serving as the face of the company by providing excellent customer service to internal and external stakeholders

Minimum Requirements

• Preferably a Matric (Grade 12) qualification

• 1–2 years’ prior experience in a Receptionist or Administrative role, preferably within the security industry

• Proficient verbal and written language skills

• Strong interpersonal and communication capabilities

• Ability to handle all interactions with diplomacy, tact, and discretion

• Good telephone etiquette and a confident speaking manner

• Basic computer literacy including email and Microsoft Office applications

Skills and Competencies

• Professional appearance and demeanor

• Ability to work well under pressure and remain calm during busy periods

• Friendly and helpful nature, with strong customer service orientation

• Strong time management and organizational skills

• Reliable, punctual, and trustworthy

• Capable of multi-tasking and prioritizing daily responsibilities effectively

• Flexibility to support the office team as needed

• Strong sense of discretion and confidentiality

What the Company Offers

• A stable and supportive work environment within a respected national brand

• Exposure to professional security operations and corporate environments

• The opportunity to interact with high-level stakeholders and visitors

• Training and professional development to enhance your receptionist and administrative skills

• A competitive entry-level salary and long-term career potential in administration or customer service

Equal Opportunity Statement

Fidelity Services Group is proud to be an equal opportunity employer, committed to employment equity and transformation. Preference will be given to Historically Disadvantaged Candidates (HDCs) and Black Female Applicants in line with the company’s transformation objectives. The company reserves the right not to fill any advertised position.

Only shortlisted candidates will be contacted. If you do not receive a response within 10 working days after the closing date, please consider your application unsuccessful.

How to Apply

To apply, send your comprehensive CV to Chanell Nette at chanelln@fidelity-services.com before 6 June 2025. Late applications will not be considered.

Explore More Opportunities

Looking for similar roles? Check out more job listings in these categories:

• Administrative Jobs in Cape Town

• Fidelity Services Group Careers

• Receptionist and Front Desk Jobs

Kick-start your career at South Africa’s security industry leader—apply now and become the welcoming face of Fidelity Services Group.

📢 Apply now