Contact Centre Administrator – Fidelity Services Group | Cape Town, Western Cape
Company: Fidelity Services Group
Location: Cape Town, Western Cape
Date Posted: 3 June 2025
Contract Type: Permanent
Application Closing Date: 10 June 2025
About the Company
Fidelity Services Group is one of the largest integrated security solutions providers in Southern Africa. Renowned for its commitment to innovation, integrity, and customer-centric services, Fidelity has established a formidable reputation in the industry through its various business units, including Fidelity ADT. Operating across a broad spectrum of security and support services, the company continues to uphold world-class standards while empowering its people and nurturing career development opportunities for staff at all levels.
Role Overview
Fidelity ADT – Cape Town is seeking a Contact Centre Administrator to provide efficient coordination, reporting, administrative, and analytical support to the Contact Centre Head of Department (HOD) and managerial staff. This entry-level yet critical role requires a highly motivated individual with a strong administrative background, excellent analytical skills, and the ability to thrive under pressure in a fast-paced environment.
The Contact Centre Administrator will play a pivotal role in ensuring smooth office operations, data accuracy, and timely communication between departments, while also supporting strategic initiatives and management reporting. This is an ideal opportunity for candidates eager to grow within a dynamic and reputable organisation.
Key Responsibilities
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Provide direct support and assistance to the Contact Centre HOD
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Perform in-depth data analysis and deliver actionable insights
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Manage office administration, including document preparation, reporting, and general duties
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Handle email and written correspondence coordination with a focus on confidentiality
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Process leave and payroll-related submissions in a timely manner
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Address pay-related queries and ensure accurate documentation
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Consolidate and prepare daily, weekly, and monthly management reports
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Create and maintain presentation documents using PowerPoint and Excel
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Assist with day-to-day operations and ad-hoc queries from internal stakeholders
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Identify opportunities for automation, optimisation, and implementation of best practices
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Undertake additional responsibilities aligned with business priorities and departmental goals
Minimum Requirements
Education:
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Grade 12 (Matric) – Essential
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Business management certificate or diploma – Advantageous
Experience:
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Minimum of 1–2 years in an administrative role, preferably within a corporate or customer service setting
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Previous experience in business management or reporting duties will be beneficial
Technical Skills:
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Advanced proficiency in MS Excel, MS Word, and PowerPoint
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Strong ability to interpret and analyse data sets
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Excellent written and verbal communication in English
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Proven ability to handle pressure, meet strict deadlines, and maintain a high level of accuracy
Other Requirements:
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Valid driver’s license with reliable personal transport
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Willingness to work extended hours when required
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Comfortable working independently with minimal supervision
Core Competencies and Personal Attributes
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Strong interpersonal and communication skills with professionalism across all levels
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Ability to handle sensitive and confidential information
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Excellent time management and organisational capabilities
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Attention to detail with the ability to spot inconsistencies
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Proactive, self-motivated, and driven by deadlines
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Team player with a collaborative mindset
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Problem-solving and conflict resolution skills
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Assertive and capable of taking initiative
What the Company Offers
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A chance to grow within South Africa’s leading integrated security and risk services provider
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Exposure to high-level data management and operations
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Supportive working environment with professional development opportunities
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Competitive market-related remuneration
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Participation in transformation and empowerment initiatives as part of Fidelity’s commitment to Employment Equity
Equal Opportunity Statement
Fidelity Services Group supports employment equity and transformation and strongly encourages applications from Historically Disadvantaged Individuals (HDIs) and Black Female Candidates. Preference will always be given to internal applicants where appropriate. The company practices fair recruitment in line with business ethics and encourages continuous human capital development.
Fidelity Services Group (Pty) Ltd reserves the right not to make an appointment to this advertised position. Should you not be contacted within 10 working days from the closing date, kindly consider your application unsuccessful.
How to Apply
To apply, please visit Jobs & Career Opportunities and search for Contact Centre Administrator – Cape Town. Ensure that your application is submitted before 10 June 2025.
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