Account Executive – Vodacom | East London, South Africa

Company: Vodacom
Location: East London, Eastern Cape, South Africa
Date Posted: 30 May 2025
Requisition ID: 262154
Contract Type: Permanent
Application Closing Date: 06 June 2025

About the Company

Vodacom is South Africa’s number one Top Employer for 2025, as certified by the Top Employer Institute. As a leading telecommunications provider in Africa, Vodacom is renowned for its commitment to customer service, technological innovation, and employee empowerment. With a strong presence across the continent, Vodacom continues to set benchmarks for excellence in communication services and inclusive business practices.

Role Overview

Vodacom is hiring an Account Executive based in East London to manage strategic key accounts, drive long-term revenue growth, and ensure exceptional service delivery. This role is vital in fostering high-value relationships with key internal and external stakeholders, enhancing customer satisfaction, and expanding Vodacom’s market share across its broad product and solution offerings.

This is a senior-level sales position focused on enterprise clients and offers a rewarding opportunity to engage with C-level decision-makers, design customized value propositions, and contribute to Vodacom’s strategic growth objectives.

Key Responsibilities

• Lead the development and implementation of account strategies to meet financial targets, including revenue, data/voice connections, and profitability

• Build and maintain long-term relationships with key stakeholders and decision-makers at all levels, including C-suite

• Drive sales growth by identifying and converting new opportunities in existing and potential markets

• Prepare and manage comprehensive account plans aligned with customer needs and Vodacom’s business strategy

• Ensure customer satisfaction through effective service delivery, issue resolution, and strategic communication

• Coordinate internal resources to meet client expectations and project timelines

• Provide accurate forecasting and detailed sales reporting, including weekly/monthly run rates and annual budget plans

• Deliver complex sales roadmaps for key opportunities and ensure that solutions align with client objectives

• Take ownership of escalated service issues and assist finance in resolving overdue accounts

• Track revenue assurance to ensure correct reporting of global client revenues

Qualifications and Experience

• Minimum of a Bachelor’s Degree or equivalent qualification

• Postgraduate qualification in Sales, Marketing, Business, or Commerce is advantageous

• At least 7 years of sales and service experience, preferably in telecommunications, ICT, or technology sectors

• Proven success in portfolio and account management

• Demonstrated experience managing complex sales cycles and increasing customer satisfaction metrics such as Net Promoter Score (NPS)

Technical Competencies

• Strong background in solution selling to enterprise customers

• In-depth understanding of customer industries, market dynamics, and business strategies

• Track record in managing multi-industry portfolios and driving revenue growth

• Ability to influence C-level executives and develop tailored Vodacom Business proposals

• Experience with cross-functional collaboration and strategic account planning

Behavioural Competencies

• Customer Focus: Consistently prioritizes client needs and quality of service

• Accountability: Takes initiative and seeks continuous improvement

• Collaboration: Works effectively within teams and across business units

• Resilience: Demonstrates persistence and adaptability under pressure

• Flexibility: Able to influence and negotiate in dynamic situations

• Organizational Savvy: Aligns strategies with broader business objectives and builds internal consensus

What the Company Offers

Vodacom provides a stimulating work environment with a focus on innovation, inclusion, and career development. Employees benefit from:

• Attractive incentive and bonus schemes

• Comprehensive retirement and risk cover benefits

• Medical aid packages

• Company-sponsored mobile phone and data plans

• Discounted fibre and partner offers exclusively for staff

• Continuous training and career progression opportunities

Vodacom fosters a diverse and inclusive culture that supports the career advancement of all employees, including individuals living with disabilities.

Equal Opportunity Statement

As an equal opportunity employer, Vodacom embraces diversity and inclusivity. The company’s approved Employment Equity Plan and Targets are integral to the recruitment process. Applications from individuals with disabilities are strongly encouraged.

How to Apply

To apply for this exciting opportunity, visit Vodacom’s official careers portal and complete your application before the closing date of 06 June 2025. Ensure your CV is updated and tailored to highlight your experience in enterprise account management, strategic sales, and customer engagement.

Base Location: East London, Eastern Cape

Explore More Opportunities

Looking to advance your career in telecommunications and business development?

• Senior Sales and Account Management Jobs

• Jobs in East London and Eastern Cape

• Telecom and ICT Career Opportunities

Step into a high-impact role with Vodacom and drive strategic growth while shaping the future of enterprise communication.

📢 Apply now