Cashier Development Trainer – Cape Town | Dis-Chem Pharmacies Limited
Company: Dis-Chem Pharmacies Limited
Location: Cape Town, Western Cape
Job Type: Permanent
Industry: Retail
Experience Level: Associate
Date Posted: 26 March 2025
Closing Date: 30 June 2025
About the Company
Dis-Chem Pharmacies is a household name in South Africa’s retail pharmacy sector, renowned for its commitment to health, wellness, and professional development. With a footprint that continues to grow nationwide, the company is equally focused on investing in its employees. As part of its dedication to internal development, Dis-Chem is seeking a Cashier Development Trainer to join its Cape Town team. This role is instrumental in empowering frontline employees to deliver best-in-class service and operational excellence.
Role Overview
The Cashier Development Trainer will be responsible for the facilitation and implementation of cashier training and support programs across stores within the Western Cape region. The successful candidate will identify skills gaps, conduct training assessments, maintain training records, and support stores with Point-of-Sale (POS) operations. This role reports to the Learning & Development department and requires a dynamic professional who is passionate about employee development, training methodologies, and retail systems.
Key Responsibilities
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Conduct ongoing training and coaching sessions for POS and cashier staff in alignment with operational goals
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Perform training needs analyses to identify skill gaps and propose training solutions
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Facilitate in-store training sessions, including system demonstrations and customer interaction simulations
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Monitor and evaluate the effectiveness of training programs using feedback tools such as surveys, interviews, and observation
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Prepare and maintain training materials, manuals, and documentation for accurate and up-to-date usage
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Ensure timely submission of training registers and documentation to the Learning & Development department
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Stay informed on weekly cash-up variances, customer service feedback, and shrinkage reports to tailor training efforts
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Provide support on POS-related queries and serve as a liaison between head office and stores on training-related updates
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Create and submit reports summarizing training progress and offering actionable recommendations
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Escalate unresolved operational or training issues to senior management as required
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Support the team leader in forecasting and planning future training requirements for store teams
Qualifications and Experience
Essential Requirements:
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Grade 12 / Matric Certificate
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ETDP Certificate in Facilitation
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2–3 years of proven experience in training or facilitation within a retail environment
Advantageous:
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1–2 years of practical experience as a cashier in a retail setting
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Tertiary qualification in Education, Training and Development (Moderator, Assessor, Facilitator certifications)
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Familiarity with retail POS systems, cashier operations, and SAP software
Core Competencies
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Solid knowledge of cashier processes and POS systems
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Strong interpersonal and facilitation skills
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Task-driven, solutions-oriented, and highly organized
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Able to work independently and under pressure
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Reliable, professional, and motivated to drive change through training
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Strong verbal and written communication skills
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Time management and attention to detail are essential
Special Conditions of Employment
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Must be a South African citizen
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Possess a valid driver’s license and reliable transport
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Clear criminal and credit records
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Willingness to travel extensively as required by business operations
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Must be able to work flexible hours depending on business needs
What the Company Offers
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Market-related salary
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Access to medical aid benefits
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Membership in a company provident fund
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Employee staff account with exclusive discounts
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Opportunities for long-term growth within Dis-Chem’s Learning & Development division
Equal Opportunity Statement
Dis-Chem Pharmacies is an equal opportunity employer committed to Employment Equity and Transformation. As part of the recruitment process, the company’s Employment Equity Plan and Targets will be taken into consideration. Dis-Chem actively supports the inclusion of People with Disabilities and encourages candidates from designated groups to apply.
Only shortlisted applicants will be contacted. If you have not received feedback within two weeks of the closing date, please consider your application unsuccessful.
How to Apply
All interested candidates must submit their applications by 30 June 2025. Ensure your CV is updated and relevant certificates are included.
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